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Windows Update error - BITS not starting - SOLVED

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Shane:
Outstanding, I am out for the weekend as I am heading out of town to install 2 new servers I built for a customer.

Do me a fav and send me a reminder post or email on monday about this fix, I will look into it and see if it will be safe to add to the windows repair tool :-)

Shane

Boggin:
Just giving this thread a Bump to remind you about the BITS fix.

Hope your weekend work went well.

LadyBird:
Hi Shane, it’s well after the weekend here on this side of the pond, although I guess it’s still the middle of Sunday night for you.
Boggin beat me to the bump for the reminder for you to consider this issue for potential inclusion in the Windows Repair tool.
(I’ve also had a quite a quick look at the registry key on two machines which haven’t had any problems – one Wins 7 and one Wins 8. These both show very much bigger lists of values in the FilesNotToBackup key, something like 20-30 entries in each. If you want a screen grab of these to help determine whether it’s always safe to delete as part of a general repair, just shout.)

And secondly, not sure if this helps, but I believe I may have found out what actually caused it in my case – through the ‘lucky circumstance’ of managing to achieve the same thing on a second machine.
Original machine had gone through a lot of standard clean-ups, av and adware scans, uninstalling obsolete progs, chkdsk and sfc, windows cleanup function, and also running McAfee, Panda and Norton Software Removal tools as there were still remnants of all three of these previous apps. It was four days before I spotted the BITS problem as there hadn’t been any new Windows Updates in the meantime, so I really had no idea of what the culprit was – as best I could make out, SFC was the last thing done.

Fast forward to this weekend, small HP laptop with out-of-date Norton 360 and wanting an install of Kaspersky.
So, uninstall N360 through standard add/remove programs and reboot. Run Norton Removal Tool and reboot.
Glance at Task Manager/services because I’m on autopilot and I’ve started seeing them in my sleep – BITS not started. Attempted a manual start and got my old error message friend of “Windows could not start the Background Intelligent Transfer service on the local computer. For more information review the system event log. If this is a non-Microsoft service contact the service vendor and refer to service-specific error code -2147024894. (0x80070002).” and eventviewer shows the same errors.

In this case the FilesNotToBackup subkey of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\ didn’t already exist so simple creation of the key fixed it straight away.

I have run Norton Removal tool many times in the past without any apparent issues, but I always download a fresh copy every time so the file used on these two machine actually showed the same version numbering, unlike the last one I ran quite happily on my sister’s laptop only three weeks ago.

I'm pretty well convinced that this must have been the cause as there were no signs of update or BITS issues in the event viewer prior to running the Norton Remover on the second machine, and the same tool was run on both machines.
Any use to you?  :smiley:

Boggin:
I currently use Norton 360 but have had to use NRT a few times when the Norton Remove and Reinstall wouldn't work and have yet to get problems with BITS.

I keep NRT in my Downloads folder, but it prompts if there is an updated version.

It could still be the cause as uninstalling AVG for some has caused problems with Windows Firewall and the problem with BITS could be Norton's "revenge" for being dumped.

It must have been a nice feeling being able to go straight in and fix that HP machine :D

EDIT - Just wondering if Shane could incorporate WR to just delete the files in FilesNotToBackup such as ren FilesNotToBackup FilesNotToBackup.old but it would have to be there to rename - which could be the sticker.

Re, your last post - you can trial Norton for 30 days free if ever you are at a loose end :D

LadyBird:
Hi Boggin, it certainly was a nice feeling!  :cheesy:
And it felt good to suddenly have a clue as to the cause.
Almost made all hair tearing for the previous week worth it - almost, but not quite...

But definitely one to keep an eye on for the future. I'd like to get another one so that I can see the specific key before and after running the remover, but I'm not that desperate that I'm going to put Norton on the pc then remove it just to see if it breaks!

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