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problem with Win 10 upgrade from Win 7 64-bit

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TelKen:
Hi, I'm a new poster here, but have been brousing as an unregistered guest.

My upgrade has failed too many times, last count as 18.  I read a few posts here, and decided to try your recommended SW, 'Windows Repair'. So thought to try the first optional scan, which found 22 problems with the Package Files and stated that these problems would effect installing Windows Updates.  Then saying to seek help on this Forum.

So could anyone here help me please with this exasperating problem. Please don't get too technical as I am only 85. LOL!

Thanks in advance for any help on this subject.

Shane:
I will be more than happy to help :-)

First, did you make sure to run my windows repair tool in windows safe mode and to run all the repairs?

Shane

TelKen:
Hi Shane

My first run I did not use Safe Mode, but only used the second option which showed the error I mentioned in my OP.  After looking at other posting on here, I decided I should try as directed in Safe Mode but only used The repair choice and clicking on only 1,2, and I think it was 17. I then rebooted which seemed to involve a lot of HD activity, but after it settled down into what appeared to be a normal Win 7 state, I then allowed the free Win 10 install to start, sadly with the same result as previously.

It appears to do a complete download, then goes into install mode, completes this 100% which it shows, then within about 20 seconds  it shows unable to install unknown error 80070005.

Thanks for your offer of trying to help much appreciated. If we succeed I,ll buy the pro version of your software, not that I would use it without a lot of help.
OK thanks again.

Kentel.

Shane:
Do you know if you have any nvidia drivers installed?

If it is a store bought machine, then what model is it and I can go look up the specs and see if it has nvidia on it. There have been a lot of problems with nvidia and windows 10, so I want to check and see if that is the problem :-)

Shane

TelKen:
No not store bought I have been assembling PCs for many years so it is self build.
It does have nVidia, plus all the bits and bobs 3D etc. As I am keen photographer video, and 3D.

Amd Phenom cpu Quad 8 Gb mem. 4 HDs, Cisco Router.

What ever you need to know I can tell you, but working on the O/S I am almost in the dark.

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