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12 win 8.1 update files not on machine

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Haroldgene:
On May 4 2015 my 2015 dell Inspiron 15 3000 series was doing an update & I left the room & came back to see my grandchild pushing buttons & who knows what else? Since that time I have tried 5-6 times & 12 hours sat.(8/8/15)to repair this thing.
What I have found so far is that there are 12 missing update files and it (tweeking)says until I replace those files my lap top will not work properly. :-(
This is the 1st missing file
C:\windows\servicing\packages\package_1_forKB2971850~31bf3856ad364e35~amd64~6.3.1.2cat                             
the 2nd missing file is
XXall the same exceptXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.mum
If some one knows where to find & how to install these files I might have a usable laptop again
These are some of the problems
Google chrome email no new mail since May 4th 2015
When I open control panel I get the very top row of print and a blank page. When this happens the only way to get out is to reboot.
touch screen when swiping in from right icons show up but will not shut machine off.
please help
Thank You
Harold
I fix cars NOT PCs

Boggin:
It's unfortunate that you didn't ask for help when this first started as using your restore points to before the updates could have resolved it.

However, either Julian or Shane may be able to upload those files for you when they get back, probably on Monday.

Haroldgene:
Now I know & thank you. Next problem I have with any of these computers.....I get help first!

Shane:
Have you ran the repairs in my windows repair tool yet? If not have the program reboot you into safe mode, then run the program in safe mode, have it do a registry backup first and then have it do all the repairs.

Once done reboot and go see how windows updates does :-)

Shane

Haroldgene:
Thank you for helping !
Yes I did run the windows repair. Also ran the Tweeking repair in safe mode. I followed all directions.

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