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Missing files Windows 8.1

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djmarielion:
Hi everyone,

My computer is a Dell Inspiron 15R-5537, running Windows 8.1. The error numbers when trying to install the updates are 80070BC9 and 8007371B.

I've attached the missing files according to the pre-scan, and my results from an sfc scan.

I've been having trouble for weeks when trying to update Windows, so hopefully this is what I need to solve the issue.

Also, when running Windows Repair, it was stuck on 01 (Reset registry permissions) for over 11 hours. I eventually just stopped it because I needed to use my computer outside of safe mode. Is this normal? I'd like to run the program all the way through but it hasn't happened yet.

Thanks for the help. I REALLY appreciate it. This is driving me crazy.

Cheers  :smiley:

Shane:
You have to make sure to run the windows repair program in safe mode, otherwise 3rd party programs mess with the repairs and either mess up the repairs or slow it down to a crawl. Such as the registry permissions, there are over 1 million registry keys in the system, think how slow it will go if your av or another program is stopping and scanning everything it is doing :-)

When you get into safe mode make sure to have the program do a registry backup and then make sure to do all the repairs. :wink:

Shane

djmarielion:
Hi Shane,

Um. I was in Safe Mode the whole time, doing nothing else on the computer. I followed all the instructions.
In fact, I just left it overnight. That's my point... I don't think that's normal.

Shane:
You are right, it isnt normal at all. Shouldn't ever take that long unless something is messing with it or there is a hardware problem.

Can you try again and this time take a screen shot of the main window of the program so I can see exactly what it says?

Shane

djmarielion:
Hi Shane,

I've attached a screenshot. I just started running it, but this is exactly what it looked like the whole 11 hours. Nothing at all in the log, except what you're seeing. I'll update with another screenshot in a while.

Btw, do you happen to have any of those missing files? Windows Update has been the absolute worst lately. That's why I downloaded your software, actually.

Thanks for your help.

- Joanna

Update: It ran through from 1 to 44, "did the repairs" and rebooted. Now, when I check for updates, these are my options. The update needed to upgrade to Windows 10 is unchecked automatically by Windows. Before there were 14, now there are these.



p.s: should I avoid Silverlight?

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