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KB3097617 fails to install
garegin:
Hi
Every time I do a Windows update and the updates come up for installation, they fail. I'm basically stuck on update KB3097617.
Here is my CBS.log and WindowsUpdate.log
http://www.sysnative.com/forums/redirect-to/?redirect=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F0B1lqZhpyr-KQeV9sOHFkb2g2cGc%2Fview%3Fusp%3Dsharing
http://www.sysnative.com/forums/redirect-to/?redirect=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F0B1lqZhpyr-KQcFZaSGtWWlVucm8%2Fview%3Fusp%3Dsharing
I you want, here is the thread I opened on another forum.
http://www.sysnative.com/forums/windows-update/17370-need-manually-fix-sfc-erros-cbs-log-2.html
Boggin:
Are you getting an Error Code when it reports the install has failed - sorry, I don't have time to plough through those logs.
garegin:
the error code is 0x8007371.
Boggin:
Can you check that error code again - should it not be 0x80073701 ?
Open a Command Prompt (Admin) and enter or copy & paste -
dism /online /cleanup-image /restorehealth
This can hang on 20% but will complete.
Follow that with sfc /scannow
If that reports that is unable to repair some files then enter or copy & paste -
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
This will put an icon onto the desktop that will open the CBS log in Notepad which you can then copy & paste.
Sometimes an AV program can baulk Windows Updates but as this is the only one "sticking" and which others have had problems with, it may not be that for you.
Disabling your AV while trying the install again would eliminate that as the cause.
Depending upon what those cmds report, you could try the applicable direct download link from http://www.tenforums.com/windows-10-news/26221-cumulative-update-windows-10-kb3097617.html but if the problem relates to Package corruption, then run Windows Repair.
garegin:
ok here is the resulting text file.
sfc didn't find any errors though
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