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UPDATE ERROR MSG - INCOMPATIBLE VERSION
GBTWEAK:
I'm updating to 3.7.3. After downloading, and on "run" I get a message that the "software is incompatible with OS version - check to see if you need 32bit or 64bit" (paraphrased). It seems like I have seen that message during prior updates but I don't remember how I fixed it. I'm running Win-7 64bit.
Boggin:
Which browser are you using - I've seen where using Firefox - a 32 bit browser has downloaded a 32 bit version of a program instead of a 64 bit and while IE is default 32 bit, the correct download occurred.
I have WR 3.7.3 Pro but don't remember having to choose which version.
Perhaps uninstalling and reinstalling would resolve the error ?
GBTWEAK:
Nope. Uninstalled and tried to install. No luck. Old version 2.5.1 will install just fine. Now when I try to download I get a Sonic Gateway alert and that's end of game. Tried logging in as administrator-still nothing. Puzzling.
Boggin:
Try downloading 3.7.3 in Safe Mode with Networking.
I use Norton Security and when downloading the free version on another Win 7 laptop, Norton gave it a clean bill of health.
As for the compatibility problem, while it downloads it to Program Files (x86) I don't know if it's architecture specific and the program downloads the correct version for the system - but I had no problem downloading and running on a 64 bit system.
Having Googled false positives by Sonic Gateway, there seem to be quite a few links of complaint.
GBTWEAK:
I got it to download to my laptop at home last night. I copied it to a thumb drive and it has installed to the desktop with no issues. I still have no idea why it flagged as incompatible in the download attempt to the desktop.
Thanks much for your interest and input.
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