Main Forum > General Computer Support
Laptop gets stuck at Starting Windows sign (Win7)
Jadax:
Hi guys, one of my laptops has recently started acting up.
Laptop: Dell 15R
OS: Windows 7 Home
- When I boot it, it takes me to 'Start in Safe Mode' selection screen
- When I select Safe Mode it loads some files and then just brings me back to the same selection screen. No matter how many times I select Safe Mode it keeps coming back.
- If I select Start Normally, loading gets stuck on the Starting Windows logo screen.
- If I leave my laptop on for a while (with the startup logo running), I get a BSOD with the following msg: bad system config info
Some things to note:
- My battery may have run it's course, I have to keep the charger plugged in at all times (also, I booted my laptop without battery, just charger connected and same issue).
Can anyone recommend what I do, what the issue may be?
Boggin:
Boot up into the advanced boot options usually by tapping F8 as you switch on, but this key can vary with computer models and select Last Known Good Configuration and press enter.
If that doesn't do it then boot back up into the advanced boot options and select Repair your Computer and navigate to the Windows Recovery Environment (WRE) and select Startup Repair.
If this at first reports that it is unable to auto repair, then run it up to two more times.
If that still fails on the restart then again in the WRE select Command Prompt and enter -
bcdedit |find "osdevice"
chksdk x: /f
Where x is the partition letter it finds the OS on, as it may not always be C.
For clarity, that is a Pipe symbol before find and is the upper case of \
When you run a chkdsk /f from the x: prompt, a reboot isn't required and it will give its report in the window - disregard error 50.
Enter exit to close the command window when done and restart then let us know what it reported, especially in relation to any KBs in bad sectors.
Jadax:
--- Quote from: Boggin on March 02, 2016, 09:38:43 am ---Boot up into the advanced boot options usually by tapping F8 as you switch on, but this key can vary with computer models and select Last Known Good Configuration and press enter.
--- End quote ---
Gets stuck at the Starting Windows logo.
--- Quote from: Boggin on March 02, 2016, 09:38:43 am ---If that doesn't do it then boot back up into the advanced boot options and select Repair your Computer and navigate to the Windows Recovery Environment (WRE) and select Startup Repair.
--- End quote ---
Here I'm a little confused - when I select Repair your Computer in advanced boot it loads the files, but then it takes me to the Windows Error Recovery screen (2x options, launch startup repair, or start windows normally).
So since I can't even load WRE what does that mean? What are my options now.
Boggin:
You should have more options than that - what happens when you launch startup repair ?
If you can get access to another Win 7 machine of the same architecture as yours - i.e. 32 or 64 bit then you can create a system repair disk and boot up with that which will get you to the WRE.
You can also use an install disk to boot up with, but that would be slightly different in that you would eventually be presented with a splash screen where you would select Repair your Computer.
You would tap F12 as you switch on, select CD/DVD or ODD, insert the disk and press enter.
Press any key to boot from CD/DVD when prompted and you may be presented with an inverse window with Windows Setup [EMS Enabled] highlighted - just press enter.
Change/confirm the language for keyboard input method - Next - and then it should look for your OS location to repair - Next
You should then be in the WRE with the options of -
Startup Repair
System Restore
System Image Recovery - where you would use a system image created on external media.
Windows Memory Diagnostic
Command Prompt
HDD Recovery - which is a factory reset, but that option may differ with Dell.
Jadax:
--- Quote from: Boggin on March 02, 2016, 02:38:31 pm ---You should have more options than that - what happens when you launch startup repair ?
--- End quote ---
Loads some windows files (the loading bar at the bottom of the screen) and then comes back to the windows error recovery screen.
I'll try to get a recovery dvd from somewhere. Is there no way to make a recovery usb without having to first create the recovery dvd? I'm asking because I'm travelling currently (and will be for a while) and don't have access to a dvd-rw or empty dvds.
(If there is any way to download the recovery programme, copy it onto my usb so that I can just stick it in and do it that way)
Navigation
[0] Message Index
[#] Next page
Go to full version