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NEED HELP wINDOWS 7
munchie2222:
Hi my name is Pete Bauer and I’m new here, not a computer wizard by a long shot and this is the problem with my computer.
I have an HP G-60 Lap top running Windows 7 home premium and I can run it in Safe Mode Only. It will load in regular mode but as soon as I click the mouse it locks up or freezes up. An error message popped up one time that read (The instruction at 0x0000000074E7DBD8 referenced memory at 0x0000000002690028 the required data) and that’s all I got before it shut down.
I am going to purchase Tweak.com Pro and was wondering first: if I can run Tweak in safe mode, Secondly: if anyone thinks it might fix my problem, Thirdly: has any member experienced this problem and would be able to assist me? I would be forever grateful. Thank you in advance and have a great day!
Pete Bauer
Willy2:
- Alas, there's no guarantee that Windows Repair (WR) will fix your problems. Windows is such a complicated program. Try the free version first.
- Yes, WR detects whether or not your system is in Safe Mode and will adjust to that automatically.
Boggin:
Does the same problem occur if you just use the left button on the touchpad with the mouse disconnected ?
munchie2222:
Thank you so much for the replies and I will try the free version but I am still going to buy the pro just two keep my wife's and my computers tuned up. I never expected that there was guarantee the programme would fix my problem, I should have frased my question differently.
I never tried disconnecting the mouse but will most certainly do so, again thank you for your assistance, it is very much appreciated.
Pete Bauer
Boggin:
Hi Pete,
If the touchpad left button doesn't bring up the error, then shutdown, remove the AC and battery then hold the power button in for approx. 30 seconds.
Connect back up and restart - when the computer has booted up, reconnect the mouse to see if you still get the same error.
If you don't, this may have just been a glitch which the cold boot would have cleared.
Tom.
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