Main Forum > General Computer Support
NEED HELP wINDOWS 7
Boggin:
Hope you are feeling better Pete.
Not shutting down could be because the boot sector is corrupt on the HDD.
I'm not sure if you can still get to an admin cmd prompt but see if shutdown /r /t 00 will do it, but it may not boot up again.
You could try turning Hibernate off with this cmd to see if it will shutdown powercfg -h off but I think you will have to take it in to a repair shop to get your MS Word salvaged from the HDD, unless you want to try as1953's suggestion of getting a docking station and an external HDD to save the data onto.
I don't know how big MS Word is - MS Works is 557MB which will easily go onto a DVD or a Flash drive, but having an external HDD for system images is always useful.
munchie2222:
Thanks Tom, a big bite of the famous ailment called Gout, hope you've never had it or get it, it is painful.
I cant enter any commands nor shut it down so I will take it to our computer store to salvage what programs and files I can but would you still work with me to get it up and running. If so do I need a new hard drive and what should I have the computer store do.
Not that I'm cheap, I'm just plain stubborn and hate being defeated, as for MS word it comes as a package (MS Office) and think I will be able to get that programme from a friend.
Have a great day! Thanks again
Pete
Boggin:
No, never had gout but have had the trots often enough :D
Yes, you will need a new HDD.
You could also take the ISO with you and the shop could install that - asking them to change the product key to your COA sticker key.
If that works, that will save you from the expense of an OEM Win 7 install as MS no longer supply the retail version of Win 7 anything.
The shop may have their own way of reinstalling Win 7, but this method should it work and will be the least inexpensive - I guess it depends upon the integrity of the repair shop.
Licence keys for MS Office can be tricky when it is only a single licence key and will be rejected if used on another machine.
Have the shop look for the two MS Word folders as I've described and then they can be dragged and dropped back into their respective sections once Windows has been reinstalled.
To get it to reinstall, open the MS Word folder in Windows and double click on the batch file application and that will restore it.
I assume a HP preinstalled program as such should be pretty much the same as Toshiba have theirs, although HP from our experience seem to do things their own way :(
munchie2222:
Tom you won't believe this I just put the Windows repair disk I made in 2011 and was able to boot with that disk. Startup repair is checking the computer for problems and I think once that's done I will put in the Paragon disk and see if I can boot from that. I will get back to you shortly let me know if I should do things differently who knows what'll happen it's me.
Boggin:
That's something at least, but I don't hold out much hope for the Paragon disk - but who knows.
I'm going to have to shoot off for while to get ready for a Drs appointment but should be back in about a couple of hours.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version