Main Forum > General Computer Support

Windows Fax and Scanner Problems

(1/2) > >>

rudolph963:
Replaced FXSAPI.dll and scanner is working now but still getting these messages from sfc /scannow report. Need to find out how to repair this.

Cannot repair member file [l:20{10}]"FXSAPI.dll" of Microsoft-Windows-Fax-Common, Version = 6.1.7601.21705
Cannot repair member file [l:18{9}]"ehres.dll" of Microsoft-Windows-ehome-ehres, Version = 6.1.7600.16385

Boggin:
Usually when you get a buggy .dll you would reinstall the program but with it being a Windows program, turning it off and then back on again may resolve.

Go Start - type appwiz.cpl and press enter then click on Turn Windows features on or off.

Expand Print and Document Services and uncheck the box for Windows Fax and Scan - OK - a reboot then rechecking the box should reinstate it, but create a restore point before making any changes.

You could also try unregistering/reregistering those .dlls with these commands from a command prompt run as an admin.

regsvr32 /u FXSAPI.dll

regsvr32 /i FXSAPI.dll

then do the same for ehres.dll

shutdown /r /t 00 (to effect an immediate reboot)

and then see if sfc /scannow still reports those errors either after turning it off and on or after those cmds if still required.

rudolph963:
I tried all of the above to no avail. I removed the check from windows fax and scan, closed out and restarted and got the message that the changes could not be completed and they were being uninstalled. Ran sfc  /scannow and got the following message:
 
 Cannot repair member file [l:18{9}]"ehres.dll" of Microsoft-Windows-ehome-ehres, Version = 6.1.7600.16385

 Cannot repair member file [l:20{10}]"FXSAPI.dll" of Microsoft-Windows-Fax-Common, Version = 6.1.7601.21705

Boggin:
So when you rechecked the box, you got that error message ?

Did you use a Win 7 install disk to extract and replace FXSAPI.dll ?

rudolph963:
Never got to the point to recheck the windows fax and scan box as it would not disable/uninstall. I copied the file from my old hard drive a while ago, I think.

Navigation

[0] Message Index

[#] Next page