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refuses to boot - Black screen
peter915:
No good so far
Found and loaded the Paragon backup rescue software.
This fails half way through a postmortem backup, saying it has a I/O error - tried 3x times - same result
Found Kaspersky rescue disk 10.
Using the loader required to put it on a USB stick, half way through the load, fails, with message saying cannot find files, missing or locked - tried multiple times.
The machine I'm using to do this Kaspersky rescue load with doesn't have Kaspersky on it - I wonder if this is the issue? Their site makes no mention of this fact?
Only thing I have yet to try is change BIOS back to previous version
I strongly suspect this whole issue is a virus
And the HP machine with the issues has Kaspersky running on it, and up to date
Also has a Anti -Malware program as well.
P
Boggin:
I don't have Kaspersky installed on this machine but I was able to boot up with it and it ran a scan on C: - although that took about 9 hours.
The reason I ran it was because nothing else would boot it up.
I was using a restore point and when it hung, against my better judgement - hit the power button and just had a black screen with a big white arrow.
After it had completed, I selected shutdown and went off for a few mins to find a chkdsk running when I came back.
I don't know to this day how that came about but it fixed things for me.
It's possible that the files are being checked by an antivirus program which has them locked, so see if you can create the bootable USB in Safe Mode.
Are you doing this on another machine ?
peter915:
Yep, I'm trying to make a kaspersky rescue USB stick - you are saying do this on the other laptop with this machine in safe mode?
BTW
Tried to update -access BIOS
went HP site - there is a new BIOS there - March 2016
copied it to a USB as per their instruction - but could not make a rescue disk/bios on the USB ?
P
Boggin:
I think the BIOS update has to see the machine.
On the other machine where you are trying to create the Kaspersky USB, disconnect from the Internet then disable the antivirus program should that be the cause and then see if you can create the bootable USB.
I was using Norton 360 at the time I created my Kaspersky disk and it went fine.
A bootable USB is no good for me as my older Win 7 laptop doesn't have the capability to boot from USB.
As a trial and if you have any disks, create one of those and see if the disk drive will boot it.
I'm not sure what went wrong with the Paragon Rescue disk.
Do you have Win 8 install media to perform these bootrec cmds to repair the Master Boot Record (MBR) -
http://www.redmondpie.com/how-to-fix-windows-8-mbr-master-boot-record/
Are you using Win 8.0 or Win 8.1 ?
peter915:
See my first post
Tried Win 8 Pro installation CD
Tried Kaspersky installation CD
Both failed to boot?
Safe mode before in Network mode with virus protection still on - this machine I'm using is a Win7 unit
Feeling rather frustrated - nothing appears to work.
Can I not do anything from DOS - ?
I know the rescue discs are written in Linux - but ??
P
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