Author Topic: Error when updating apps from store  (Read 9122 times)

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Offline Boggin

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Re: Error when updating apps from store
« Reply #15 on: April 25, 2016, 02:21:17 PM »
How are you getting on ?

No one else seems to be having problems with downloading apps when logged in with a MS account, but they probably don't have a CBS Log like you.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #16 on: April 25, 2016, 02:23:31 PM »
Yeah I attached log you wanted in my last edit, will do it here too.

Offline Boggin

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Re: Error when updating apps from store
« Reply #17 on: April 25, 2016, 02:39:26 PM »
Can you run the Reparse Point Repair and then redo the Pre-Scan to see if it comes up clean then do a chkdsk /f to see what it makes of the files sfc /scannow was unable to repair.

To view the full chkdsk report, go into Event Viewer and when it has read the data, expand Windows Logs then click on the name Application/Action/Find and in the Find box type chkdsk or wininit and press enter.

Cancel the Find box to read the report in the scrollable window.

You can copy & paste its output if it is substantial in any repairs or error messages by clicking on Copy/Copy details as text in the lower right pane then paste into the reply box.

Have you been logged in with your MS account when trying to download any apps ?



Offline adriank1410

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Re: Error when updating apps from store
« Reply #18 on: April 25, 2016, 03:24:45 PM »
Starting from the bottom question, yes, I'm logged in with my MS account. I tried to relog and also without being logged in but no change.

Attaching logs of Repair and another Pre-Scan. Will post chkdsk results later when I wake up.

Offline Boggin

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Re: Error when updating apps from store
« Reply #19 on: April 25, 2016, 03:36:18 PM »
That reparse point could be your local user account - are you able to log in with your local user account.

The pre-Scan snags an user account for me in Win 7 but it is an account that Norton put there and so far there aren't any answers from them into how to remove it - but I don't get the same warning about it as you do for yours.

I'll be going to bed for the night shortly myself.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #20 on: April 26, 2016, 04:13:54 AM »
Can you run the Reparse Point Repair and then redo the Pre-Scan to see if it comes up clean then do a chkdsk /f to see what it makes of the files sfc /scannow was unable to repair.

To view the full chkdsk report, go into Event Viewer and when it has read the data, expand Windows Logs then click on the name Application/Action/Find and in the Find box type chkdsk or wininit and press enter.

Here it is:

Code: [Select]
Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x6781.
Cleaning up instance tags for file 0x9ac03.
  745728 file records processed.                                                         File verification completed.
  10265 large file records processed.                                      0 bad file records processed.                                     
Stage 2: Examining file name linkage ...
  950258 index entries processed.                                                        Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered to lost and found.                     
Stage 3: Examining security descriptors ...
Cleaning up 23565 unused index entries from index $SII of file 0x9.
Cleaning up 23565 unused index entries from index $SDH of file 0x9.
Cleaning up 23565 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
  102266 data files processed.                                            CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

 124033023 KB total disk space.
 102267364 KB in 501076 files.
    261616 KB in 102269 indexes.
         0 KB in bad sectors.
    820691 KB in use by the system.
     65536 KB occupied by the log file.
  20683352 KB available on disk.

      4096 bytes in each allocation unit.
  31008255 total allocation units on disk.
   5170838 allocation units available on disk.

Internal Info:
00 61 0b 00 ef 33 09 00 2f 6c 10 00 00 00 00 00  .a...3../l......
99 05 00 00 06 63 00 00 00 00 00 00 00 00 00 00  .....c..........

Windows has finished checking your disk.
Please wait while your computer restarts.

Edit: this is weird but... I created a new user account on my PC, logged into it and logged into MS account in Store and the apps are downloading :o Also, in that Windows Logs I found error about Facebook app on this account of course, which seems to be only one not even launching.
« Last Edit: April 26, 2016, 04:24:23 AM by adriank1410 »

Offline Boggin

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Re: Error when updating apps from store
« Reply #21 on: April 26, 2016, 04:38:34 AM »
I was thinking of suggesting creating another account but that wouldn't address why this one should give so much trouble.

There may be a problem with FB and this update, but in the new account, can you check to see if a sfc /scannow still finds all of those errors.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #22 on: April 26, 2016, 07:04:41 AM »
Yes, that command resulted in same output as before. Gosh, I hate how Microsoft comes up with some stupid error codes 0xmillion instead of saying where the problem is... Why not say "file x has wrong permissions" if that error code means that. :angry:

Offline Boggin

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Re: Error when updating apps from store
« Reply #23 on: April 26, 2016, 07:25:32 AM »
So are you still getting the access denied error when downloading anything or is the problem still just with FB ?

It's possible that could be a bug of this latest update if that is all that is failing.

I've learned that MS servers were down yesterday but your problem predates that.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #24 on: April 26, 2016, 07:30:58 AM »
Getting error 0x8007005 when installing/updating any app. There's no post on Reddit about this problem and MS support didn't even bother to reply, so I guess it's just me, not build's fault.

Offline Boggin

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Re: Error when updating apps from store
« Reply #25 on: April 26, 2016, 07:38:57 AM »
I thought you said that after creating the new account that you were able to download apps ?

Offline adriank1410

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Re: Error when updating apps from store
« Reply #26 on: April 26, 2016, 07:40:04 AM »
Yeah, but just on that account. Situation hasn't changed at all on my main account. That sounds like some messed up permissions for an user, doesn't it?

Offline Boggin

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Re: Error when updating apps from store
« Reply #27 on: April 26, 2016, 07:45:04 AM »
The final Pre-Scan Reparse Points highlighted missing files for a user account which was why I was going to suggest creating a new account.

I think that you are going to have to forget about that one and just use the new one.

I don't have an answer as to why accounts become corrupted - I guess that's just Windows ?

Offline adriank1410

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Re: Error when updating apps from store
« Reply #28 on: April 26, 2016, 07:49:35 AM »
No way to hmm, restore, repair those account files? Which are those? I probably have some apps that are installed just for that account so that's why I don't want to create new. Also chances are after some time I will have to create new account because, well, Microsoft...

Offline Boggin

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Re: Error when updating apps from store
« Reply #29 on: April 26, 2016, 07:59:32 AM »
When Googling how to fix that, a number of links came up which you may want to read through -

http://lmgtfy.com/?q=windows+10+corrupt+user+profile