Main Forum > General Computer Support
Repairing Pavilion dv6-1230us
BumFuzzled:
Kudos to you Shane for putting your family first! Business helps the family but the family needs the business too.
Your website was recommended to me thru somebody (a volunteer in the forum) on HP ... I questioned my 'helper' regarding which download to use, after he recommended the portable version. He has not responded so I went with the Portable / Direct Download, no idea why ~ I know just enough about computers to get me into trouble ;) Anyway, what I really want to know is, if I have done everything else right, which I doubt, how do I know this download is running / working? I have had no indicators at all on the screen; should there be ? This volunteer on the HP site warned me that this repair might take hours, but that's all he said. I'm okay with that, I just want a clock of some sort or something to tell me where progress is.
PS ... I am running this repair on Windows Vista 64-something. ...sorry.
Thanks in advance for your help. Hope you and your family have a great weekend together :smiley:
Boggin:
I've never tried the portable version but have downloaded/installed on my two laptops and when you run it you will know it's running as you will be presented with its UI to work your way through the Options.
I have the Pro version on my other laptop (which is currently in for repair), but this is the free version I have on my secondary machine -
BumFuzzled:
Thanks for the input Boggin ... I did the suggested power down stuff, safe mode and ran the repair twice ... to no avail. Still have the same problem. Don't know what else to do.
Boggin:
What is the problem that you have ?
BumFuzzled:
Seems like something is wrong with the Administrator Settings ... we can log onto the computer just fine - type in the password and the screen is ok, all icons come up the right size and there appears to be no problem with the computer. When we doubleclick the icon for Google Chrome, we get the Permission Box. Click OK there, and the screen blinks out then comes back in what I have been calling Safe Mode, that just what it looks like to me. Everything is supersized, icons and the Google image on the background. I contacted MS about this and they gave what they thought was a fix; they told us when we get to this point to go the bottom left and click on the padlock; that then brings up our original screen for us to retype our password. We do that and the screen resets - the screen we left just a second ago returns and is normal sized, icons and all. It will stay this way until we exit the Chrome screen or sometimes it will spazz out on it's own.
I keep mentioning Google Chrome but I really don't think it has anything to do with Chrome. I can manage just a few things on the computer and evidently this is NOT one of them. I am afraid I have changed something and I have no idea where or what. I have been in touch with HP and MS and nobody has been able to help. I even tried Norton and they wouldn't touch it. We just can't afford a new computer and there has GOT to be a simple fix for this! If somebody could just SEE the screen, I know it could be fixed.
Thanks for asking.
Navigation
[0] Message Index
[#] Next page
Go to full version