Main Forum > General Computer Support

Spontaneous Shutdowns

<< < (4/4)

rgm:
Thanks.

I use Norton Security Suite, as it comes free for my computer, laptop, tablets, and (I think) phone.  Actually, it probably even turns off Windows Defender.  I think I can only use Windows Defender as a secondary scan utility.  It doesn't always fail the updates, though.  There was one on the 8th that shows Successful; this failed one was yesterday.  I think it will probably update again sometime; I can't seem to get the checking for updates to complete, even after a reboot.  I know there's an optional Windows 7 update available.

I just checked (see attached, sorted by name, not date), and it seems to fail a lot and then have a successful one back and forth.  I don't know if the successful ones contain all the info from the failed ones or not, but it doesn't seem to retry all of the failed ones.  It's another one of those, I guess it doesn't really matter, anyhow, things.  :)

Thanks again.  I'm marking this (SOLVED).

Boggin:
I also use Norton Security but have never had any updates for WD - my WD is turned off.

If you are having problems with checking for updates, go into Installed Updates and enter into the top right search box to see if you have KB3161664 or KB3161608

The first one was a May update for the Windows Update Agent and the latter was a rollup for June's Windows Update Agent which has resolved update problems for quite a lot.

I tended to leave any Windows Update Agent updates alone because I didn't trust MS in their aggressive push to get Win 10 onto everyone's machines, whether they wanted it or not.

In June, Windows Update service was maxing out my CPU and the only way I could use the laptops was to set the WU service to disabled.

I was pointed to an article which gave the '664 update as a fix and later became aware of the '608 one.

It was the '608 one that fixed it for my newer Win 7 laptop whereas that wouldn't install on my older one, but '664 did.

However, to install either on each laptop I had to set the WU settings to Never and the WU service to Disabled and stopped.
.
Once they were installed, I set the WU service back to the way it was and when I changed the WU setting to auto install, that invoked the Check for updates and they came on each machine within a very short while.

You can mark your thread as Solved by going to your opening post, click on Modify and add (SOLVED) to the thread title.

rgm:
I didn't have the 608 one, so I went to Microsoft to do a manual install.  It started searching for installed updates and just kept doing that forever, so I went back to Windows Update to install the optional one I hadn't quite gotten around to and discovered it's the 608 one!  So it now claims it's downloading that one, although I'm not sure it will be able to do it without a reboot at this point.

Now maybe Memeo can figure out why Memeo Backup can't find the previous backup plan when it's right there in front of it!  (I have a remote session scheduled at 4 p.m.; I hate those!)

Thanks again,

Richard

Boggin:
I can't remember if I had to reboot after that one, but I know it installed fine with WU service set to Disabled and WU settings set to Never.

Navigation

[0] Message Index

[*] Previous page