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Windows Defender Won't Turn Off After Running Repair
Boggin:
First of all, I'm just an ordinary member who has been elevated to Mod status to help out and have nothing to do with how the program runs which way or ever.
On the odd occasion when the program causes a problem, it can be machine specific.
I can't run it on one of my laptops because it causes it to freeze after the reboot and even after subsequent reboots - cause unknown and it could be that the cause of your problem could also be unknown.
I had to boot into Safe Mode to run the program and use Option 5 to restore the registry to get things back to normal.
I didn't have a reason to run the program except out of curiosity to see if it did find anything.
I know someone on another forum who is a professional computer tech who swears by it and has run it on many a computer to fix problems without complaint.
As for your problem not being addressed, Shane has offered one solution which had always worked for him.
I've passed onto Shane what you have told me and asked if there's an alternative to the Tool box and I'm awaiting a reply to see if he comes up with something, which I'll relay to you via this thread, unless Shane responds direct.
Mighty Joe:
I realize you are a just a moderator so that's why I tried to be careful in my language to not imply you were Shane's partner or a co-developer of the program. I apologize if I failed there. I'm just extremely frustrated. However I stand by everything I said especially that there has to be some kind of actual solution (e.g. a change to specific registry keys or command script) rather than a repair install.
Let me also add that I tried the "change startup type" option and got the error "there was a problem setting the service startup type for WinDefend - error: 2 - the user did not have the necessary access." So I conclude that instead of maintaining my permissions for certain key services like WD, WR actually took them away. I wanted to let you know this in case it helps narrow down what could have gone awry.
I did not run Technician's Toolbox in safe mode with networking like I did with WR. Do you feel that would make a difference?
Thanks
Boggin:
As far as I'm aware the Tool Box can be run in either mode, but I'll ask Shane to see if he has any other ideas in how to solve your problem.
I'm not sure if activating the hidden admin account and then use the Tool Box to see if you can change the permissions or startup type have any more success, but you could try.
Open a Command Prompt (Admin) and enter -
net user administrator /active:yes
shutdown /r /t 00
and after the reboot, click on the Admin icon and wait for it to rearrange the desktop.
When done, repeat the command, changing yes to no as it shouldn't be enabled all of the time.
For me, I would have run a repair install - some things may not have a standard solution and it's not known why the program would have that effect on your machine.
Anyway, I'll give Shane an email Bump.
Mighty Joe:
Doing a repair install with installation media would be my absolute last resort.
What about an in-place repair install or system restore?
Tried running TT in safe mode with networking and it didn't work. Same result as before.
Tried your suggestion of enabling the hidden administrator and that didn't work either. Same result as before.
I checked the executable path of WD (msmpeng.exe) and it shows Trusted Installer as having full control and Administrators, SYSTEM, Users, ALL APPLICATION PACKAGES, and ALL RESTRICTED APPLICATION PACKAGES as having only read & execute.
Is it possible to for me (Administrators) to take ownership of WD manually or would the current policies deny me?
Boggin:
You could try giving permission to Everyone temporarily but sticking the disk in while in Windows is an in place repair.
It doesn't affect personal files or installed programs.
If System Protection is enabled and you have a restore point after the tech fixed it but before you ran WR, that should work, but from what you've said, I doubt that Windows will have had time to create an auto one, but you could check.
Haven't heard anything back from Shane yet, although it's only about 09:15am for him and I know he's been working hard on the next release of WR.
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