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chuckenheimer:
Hello,

3.9.9 Pro fails to shutdown upon completion while in SafeMode. Force a Power Down and reboot but things are awry. Years proficient, I'm here mostly to report and ask how to help anaylyze the issue, what logs, if any I can provide, etc.

Give me a break and know I have a new IBM T430 and simple network (not that I'm not capable of building a nice one out but old age has gotten the best of me.) LOL

Take it away and hit me with your best shot then we'll attempt to deal with my ability to access my Wireless Gateway with the remote admin but not resolve any URLs otherwise. Thanks!

Boggin:
I always ask Shane to look into any Windows Repair program problems and have emailed him with a link to your thread - but I don't understand the relevance of your thread title to what  you have posted.

I'm not expecting a reply from Shane until after the weekend so in the meantime, tell me some more about your Default Gateway etc.

chuckenheimer:
Boggin - Thanks for the reply. Old habit: Placing current Windows config in the subject title. That's all.

My AT&T Pace 5268AC Wireless Gateway is able to be reached by the lone, errant computer than cannot resolve URLs. Funny thing, I noticed an update to Adobe's Flash program and allowed it to install itself which performed flawlessly without issues but all three of my browsers fail with the error code:ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION: TLS 1.0 connections are no longer considered secure. To securely transmit data, the server must support TLS 1.2.

I can resolve the wireless gateway's remote administration page for changing its software settings there at 192.168.1.254, so i'm left wondering if this issue has anything to do with the failing or Windows-Repair failing as it did or if it a totally altogether unrelated issue occurring because of installing my Kaspersky Internet Security software about which I have yet to learn. Hope this helps.

Boggin:
Inability to resolve URLs is usually a DNS, winsock or SSL problem.

It can also be because of add-ons in IE, so running IE without add-ons is another trouble shooting step if the following don't resolve.

To run IE without add-ons go Start - type run and press enter then in the run box type iexplore -extoff and press enter.

Hit the home page button to browse normally and restarting IE will boot it back up with add-ons.

To change the DNS servers go Start - type ncpa.cpl and press enter.

Right click on the adapter you are using and select Properties.

I usually uncheck the box for (TCP/IPv6) in there but click on (TCP/IPv4) - select Properties then click on the lower radio button to Use the following DNS server addresses.

In the top row of boxes enter 8.8.8.8 then 8.8.4.4 in the lower row - check the box to Validate settings upon close - OK - Close and that will active the troubleshooter which should return no problems found.

Those are Google's DNS servers which I use instead of my ISP's.

Right click on the Start button and select Command Prompt (Admin) - accept the UAC and enter -

netsh winsock reset

netsh int ip reset resetlog.txt

ipconfig /flushdns

ipconfig /registerdns

shutdown /r /t 00

and then see if it still fails to resolve URLs.

As for the TLS issue, IE is now default set to use TLS 1.0, 1.1 and 1.2 and any SSL boxes should be unchecked.

To check this, in IE click on the Tools cog and select Internet options then under the Advanced tab scroll down to the Security section.

While you are in Internet options click on the Content tab then click on Clear SSL state.

Usually to determine if any 3rd party programs are interfering, such as an AV program, would be to boot up into Safe Mode where they aren't loaded, but your WR program problem is occurring in Safe Mode, so it won't be because of Kaspersky.

chuckenheimer:
Hmm, you are onto something in that I'm composing email in my Yandex browser from within Safe Mode. So that's a start. Nothing else worked. Maybe we can continue troubleshooting my tweaked opsys configuration if you please. Thanks!

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