Main Forum > General Computer Support
Win 10 - cumulative updates seem to install, then roll back
Xas1953NC:
Hello Boggin, Winver on my wife's computer is 14393.187 so it looks as if the KB 3194496 update did not take hold even though the update history for 29th of last month said it did. Her computer is not designated as an insider as she does not have a Microsoft account so the patch did not work.
It looks like we will just have to wait until MS sends an update to rectify the problem.
Xas1953NC:
Just one more thing, her computer each time shows download progress to 11% then stops.
Boggin:
If your wife is using a 3rd party antivirus program, try the updates with it fully disabled or uninstalled.
I use Norton Security and to manually install the Anniversary Update, I had to turn off both the antivirus and firewall aspects of it for the install to continue after the second reboot.
Xas1953NC:
Hello Boggin, I did think of turning off Avast Free prior to your suggestion but as I did not see the Avast icon rotating in the taskbar I thought it was not the cause of the problem. However, I have just followed your advice by temporarily turning off the Avast 3 shields and also exiting SuperAntiSpyware. This resulting in the downloading and installing of the windows update but during the restart Avast and SAS automatically kicked in again which resulted in the failure for the update to install. I have just thought of the idea that if I temporarily disable their activities by doing so in Autorun Organiser startup program perhaps the Windows update will succeed.
Boggin:
Sometimes you have to uninstall them using their uninstallers.
When you turn Norton off, you can do it by degrees of time including permanent so there's no chance of it reinstating itself, but it sounded like you were making progress while they were turned off.
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