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unable to repair even in safe mode : access refused

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labbyjoel:
Yes, i've tried both way .

Shane:
The program runs a lot of the repairs under the system account. To do that it installs a service that runs as system and launches the repair from there.

For some reason your system isnt letting the program have access to installing the service. The user account you are running under has to have admin rights, can you double check that the user account isnt limited?

Shane

labbyjoel:
Thanks for your reply.

My account is a domain administrator, I've got all te rights on this computer.

May be can I try to run the service manually ?

Boggin:
Either create another admin account or invoke the hidden admin account by going Start - type cmd then right click on cmd and select Run as administrator - accept the UAC and enter -

net user administrator /active:yes

shutdown /r /t 00

After the reboot log in through the Admin icon and try the program again.

When done, the hidden admin account should be turned off and can be done by changing yes to no

Shane:
I wonder if while it is safe mode the user account is a domain admin but is it a local admin for the computer itself? Perhaps that is where the problem is.

So if you add the account to the system locally and make it an admin that would do the trick as well.

If that isnt an option then you may have to run the repairs in normal mode, but you need to make sure your AV is off and anything else, a clean boot would be a good idea to do if safe mode wont let you have the access you need.

Shane

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