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Vista opening Firefox goes to PuP! Help remove! http://src-click-download.xyz

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Boggin:
Going back through the thread, it looks like I doubled up with the MBAM link instead of the one for resetting the Hosts file.

Run another scan with MBAM and then follow this tutorial to see if that resolves - https://support.microsoft.com/en-gb/kb/972034

keny:
OK, Thanks, will try Mbam again now!  Kenny

keny:
Hi Boggin,  I ran mbam again & found no threats.  follow the instruction for Host file.  No help still, Firefox lunches to file:///C:/PROGRA~1/MOZILL~1/      thanks any additional suggestions?  Kenny

Boggin:
Have you tried running Firefox without add-ons ?

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

satrow:
Are you running Firefox from a shortcut? If so, please use Explorer (or the command line/Run box) to start it directly: C:\Program Files (x86)\Mozilla Firefox\Firefox.exe or C:\Program Files\Mozilla Firefox\Firefox.exe.

It's looking like *something* did an incomplete job in cleaning up (MBam or SAS?) were both of these updated before running them?

Can you export and attach the MBam logs for us to check:

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