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Can´t boot, or enter safe mode, need urgent help
Al_Jourgensen:
--- Quote from: Boggin on December 13, 2016, 03:49:32 pm ---It isn't advisable to run two antivirus programs even if they don't have their own firewall as that can cause a myriad of problems, although I don't think a black screen is among them - although I could be wrong.
Before you were able to boot up into Safe Mode with Networking, what machine were you using to post on the forum ?
Did you try a normal boot after uninstalling Avast ?
I don't think you will be able to do a repair install from Safe Mode with Networking as I believe the Windows Installer service needs to be running and it isn't in Safe Mode.
If those bootrec cmds don't do anything for you then shutdown and boot into the BIOS to change the Boot order to read from the DVD drive before the HDD - insert your disk - press F10 to Exit and Save - confirm then press any key to boot from CD/DVD when prompted.
Change/confirm the currency input then select Repair your Computer - Troubleshoot
You could try the Startup Repair, but it tells me that it can't auto repair mine even though there's sod all wrong with it - but give it a try and if it tells you the same, click on Advanced to return to the menu and select Command Prompt.
Enter bcdedit |find "osdevice"
That is a Pipe symbol before find and is the uppercase of \
In this mode it doesn't always see the OS in C:
Enter sfc /scannow /offbootdir=X:\ /offwindir=X:\Windows
Where X=your partition letter and wait to see what that reports.
For clarity, there's a space before each /
Hopefully it will repair any corruption from the incorrupt source of the install disk.
--- End quote ---
I post in the forum with other notebook, and i did try the normal reboot after uninstalling Avast...same thing.....intaling Win in Safe Mode is impossible, and if i do it from the Usb stick asks me for a serial that i don´t have.....the restore point says in all of them, that the memory is read not "something".... and an error code.
The bootrec cmds says that bootrec.exe is not recognized as an external command bla bla bla........
The sfc cmd says that the arguments passed to sfc are invalid. The offline dir specified points to the online system......
I don´t know what is going on...or what else i can do....but i thank you for your attention my friend
Boggin:
Did you run the bootrec and offboot sfc cmds after you booted up with the install disk ?
I've tried both of them on my Win 10 laptop and they both run successfully when I booted up with my install disk, so I'm not sure why you got those fail errors.
When you booted up with the install disk, did you try the Startup Repair option ?
Al_Jourgensen:
--- Quote from: Boggin on December 14, 2016, 02:57:28 pm ---Did you run the bootrec and offboot sfc cmds after you booted up with the install disk ?
I've tried both of them on my Win 10 laptop and they both run successfully when I booted up with my install disk, so I'm not sure why you got those fail errors.
When you booted up with the install disk, did you try the Startup Repair option ?
--- End quote ---
I type it in safe mode, and normal mode, my mistake.......the startup repair also gives me an error.........but......i manage to enter again in normal mode, pull up the task manager again, and from the search button i manage to get to my usb stick and run the setup, but i had to right click on it, and choose open, now is searching for updates......it didn´t move yet, but let´s see if he installs now......i really can´t understand why i can pull up task manager, and run something with a black screen behind.......let´s see what happens, i´ll feedback....one more thing was that i used the upgrade tool from microsoft, it got to 44% then he restarted and nothing happen....
Boggin:
When I do a Win 10 repair install, I opt out of it looking for updates as it can get stuck on those.
I'm puzzled about the 44% reboot - mine reboots about the 30% mark and then again at 74%.
It is strange how it will run on a black screen as it requires user input to accept the EULA and to keep all of your stuff during the reinstall.
How much can you see of the reinstall ?
Al_Jourgensen:
--- Quote from: Boggin on December 14, 2016, 03:37:51 pm ---When I do a Win 10 repair install, I opt out of it looking for updates as it can get stuck on those.
I'm puzzled about the 44% reboot - mine reboots about the 30% mark and then again at 74%.
It is strange how it will run on a black screen as it requires user input to accept the EULA and to keep all of your stuff during the reinstall.
How much can you see of the reinstall ?
--- End quote ---
Ok, so with the update utility he get to 44% and restarted, then nothing happened, so i manage to open the task manager again, in normal mode, and from there i clicked in new task, and then in "Search", it open a window and from there i was able to see my USB stick with windows 10 in it, i had to right click on setup and try to run it like this because if i clicked "ok" nothing happen either, so from here, he open up the installation menu and did everything normally and finally i manage to install windows again without losing any files.
I really want to thank you for your kind help and attention, if it wasn´t for the bcdedit cmd to get to Safe Mode, maybe i couldn´t be able to do this in normal mode, strange things happen, and this was beyond my comprehension, but it´s one more for my CV......
Thank once again really
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