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Problems with (1466) cat and mum files

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mclovis:
Hi,

I ran the pre-scan (I am having security update problems), and I was advised that I have problems with 1466 files in c:\windows\servicing\packages. How do I even begin to replace/fix this. sfc does not find any issues. The windows repair program pre-scan advised that I will need to manually replace the files. Note, I am running Windows 7 Pro (64 bit). Also trying to run the DISM update tool just hangs.

Any ideas?

Julian:
do they all say mum files missing?
do you have an intel based motherboard if so re download the drivers for your chipset from intel's website
and have you tried repairing your catroot2 folder?

--- Code: ---net stop cryptsvc
esentutl /p %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
rmdir /s /q %systemroot%\system32\catroot2.old
md %systemroot%\system32\catroot2.old
xcopy %systemroot%\system32\catroot2 %systemroot%\system32\catroot2.old /s
del /f /q %systemroot%\system32\catroot2\*.*
net start cryptsvc
pause
--- End code ---

mclovis:
Thanks for helping! No, I do not believe that it ONLY missing mum files. Attached is the log file from the pre-scan.

Note: I ran script to repair catroot2 folder. I have a Lenovo Motherboard with Intel Processors. It seems to have all the newest drivers.

Also note that CheckSUR.log notes only missing .mum files!

mclovis:
Note for additional info SURT will not run (from install).

Boggin:

--- Quote from: mclovis on January 20, 2017, 08:30:57 am ---Note for additional info SURT will not run (from install).

--- End quote ---

The Dism cmds for WU fix don't work in Win 7, which is why you need to run SURT.

You could go Start - start to type reliability then press enter when View reliability history is highlighted and then see if that gives an error code as to why SURT wouldn't run.

You could try this WU troubleshooter and then try SURT - https://support.microsoft.com/en-gb/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

It's possible that could be a permissions/profile problem or that your antivirus program is blocking it.

What antivirus program are you using and have you tried SURT with your AV program disabled ?

Run a command prompt as an admin and enter -

net user administrator /active:yes

shutdown /r /t 00

Then after the reboot, log in with the hidden admin account and see if SURT will run.

The hidden admin account shouldn't be left enabled all of the time, so when done, redo the cmd changing yes to no and then reboot.

Are all of your Windows Updates up to date ?

Should it be a WU problem, download these two KBs and then try SURT.

https://www.microsoft.com/en-us/download/details.aspx?id=49542

https://www.microsoft.com/en-us/download/details.aspx?id=53332

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