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some updates could not be installed
tbdawg:
Download this batch file to your Desktop and double click it (you may need to right click and run as admin) and post the KBLayouts.reg, KBLayout.reg files along with any faultykeyboard.log files that it copies to your Desktop.
Gamezertruth:
nope, :smiley: let's wait until the Shane back.
tbdawg:
The batch file is 100% safe. If you right click on it and select edit you'll see that it exports (Backs Up) 2 registry keys and copies any faultykeyboard.log files it finds in the %WinDir% (C:\Windows) to your desktop. These logs are needed to find the bad reg values in the exported reg keys. These values need to be deleted so that your Update will Install. The batch file doesn't delete or change anything on your PC at all just gives the info needed to fix it. If you would rather do this all on your own manually the info is here:
http://social.technet.microsoft.com/wiki/contents/articles/10876.kb2686509-failure-due-to-upgrade-from-windows-me-or-98-to-windows-xp.aspx
Shane:
I found this in your log
--- Quote ---13.282: 2012/10/03 03:53:19.328 (local)
13.328: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)
13.438: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed
17.000: Condition Check for Line 1 of PreRequisite returned FALSE
17.016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.016: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.032: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: Update.exe extended error code = 0xf0f4
--- End quote ---
And this is the part of why it is failing
13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed
So some google searches got me this
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/kb2686509-repeatedly-fails-with-error-code/0deeacb6-115c-419d-ac37-03ff8927b79c?page=4
and
http://social.technet.microsoft.com/Forums/en-US/itproxpsp/thread/f840a03f-70e3-444d-a4e7-45e25f298aa6/
Did you try the file from tbdawg yet?
Shane
Gamezertruth:
--- Quote from: Shane on October 03, 2012, 08:56:53 am ---I found this in your log
--- Quote ---13.282: 2012/10/03 03:53:19.328 (local)
13.328: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)
13.438: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed
17.000: Condition Check for Line 1 of PreRequisite returned FALSE
17.016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.016: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
17.032: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
17.032: Update.exe extended error code = 0xf0f4
--- End quote ---
And this is the part of why it is failing
13.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
13.469: Hotfix started with following command line: -q -z -er /ParentInfo:6a20991e19826d40ab0623d9725c4007
13.516: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
17.000: Return Value From IsMachineSafe = 0
17.000: IsMachineSafe returned 441092
17.000: Fist Condition in Prereq.IsMachineSafe.Section Failed
So some google searches got me this
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/kb2686509-repeatedly-fails-with-error-code/0deeacb6-115c-419d-ac37-03ff8927b79c?page=4
and
http://social.technet.microsoft.com/Forums/en-US/itproxpsp/thread/f840a03f-70e3-444d-a4e7-45e25f298aa6/
Did you try the file from tbdawg yet?
Shane
--- End quote ---
no :smiley: and What should I do now?
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