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Cannot sign in to Windows 10 account

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Boggin:
I only ever use the normal built in admin account without a password and haven't created a MS account on my upgraded Win 10 laptops.

If the big update that you got was the Creators Update which took you from build 1607 to 1703 then you have 10 days in which to roll back as it will have created a Windows.old folder.

I think it parks that in This PC/Windows (C: ) so have a look in there to see if it has created that folder.

That may contain older restore points.

You can find the option to rollback to a previous build in the advanced boot options.

clayto:
Thanks, however it was not Creators as I have had that for some time. Plus I deleted Old soon afterwards as I need the storage space --- it has dropped by about 10 GB to under 5 GB in a few days for no obvious reason. I am guessing it is because I am having to install duplicates of important apps to the local account as I cannot access them via the MS Administrators Account. I can get at some files and apps from the main account but not all, and none from the Store. At least I am able to to carry out some tasks, eg. emailing with Thunderbird as Mail has gone. I cannot launch Edge but other browsers are OK.

I have in mind to try the MS Chat techs again int the hope this time I will not get cut off next time.

Boggin:
I've had the occasional chat with MS techs and also been cut off.

I got the impression the cut offs were because they didn't have an answer to my problem or it was because of something MS had done but they didn't want to admit to it.

How important are those apps and had you paid for them, because I'm thinking along the lines of a Reset.

I don't think a repair install will resolve your account problems.

If you have paid for any apps, then ask the MS techs if after a reset, would you get a credit for them so that you don't have to pay for them twice.

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