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Unable to reach my router
Otterboy43:
I run Windows 10 (Creative Update) with Kaspersky Internet Security 2017. I use Chrome and IE for browsers. My problem is I cannot reach my router with the usual 192.168.0.1 no matter which browser I use, and I've used them all. Please see the attachment for the type of response I get (varies by browser but the message is always the same). The funny thing is if I type in the IP address of the router as my ISP sees it (153.25x.xxx.xxx) I can get to my router and log in no problem. I am fairly computer literate but not a techy and I have exhausted all the things I can think of.
Should you have any ideas I could try I would be very grateful, thanks.
Boggin:
The only option I get for that file is to save it and can't open it.
However, open a Command Prompt (Admin) and enter ipconfig /all and look for what it gives for the Default Gateway - that will be your router log in URL, but if it is the 153.25x.xxx.xxx then switch off the router and disconnect the cables for a couple of minutes and then switch back on and run the ipconfig /all cmd again to see if it has changed back to the standard DHCP IP address of 192. etc.
If it has then that should get you back in.
BTW - Where did you get that 153. etc. address from ?
Otterboy43:
Many thanks for response. I've done as you asked and attached a copy of the command prompt file as a pdf file this time. hope you can get it as I can't paste direct into here. Btw i notice in the first section there is a line "IP Routing Enabled........No" could this have a bearing on my problem and if so how do i change it to yes.
I get the 153.etc address from a web site "Thinkbroadband.com. I use it to run speed tests and the results are saved in my user profile on that site and the IP address is 153.etc at the moment.
Boggin:
That is normal for the IP Routing.
An easy way to copy the output from a cmd window is to right click in the text area, click on Select all and press enter.
You can then right click in the reply box and select Paste, but I was able to read it this time.
That 153. etc. is your external IP address that connects you to the Internet but it's different for what is in your profile I can see as a Mod.
That address is 151.xxx.xxx.xx and I've never known it to be used to be able to log into a router.
You can usually get yourself another external IP address by switching off the router, disconnecting the cables and leave it off for about 30 mins.
If you have any broadband problems, it's a tip worth remembering which I got from my ISP techs when I was having problems.
Are you now able to log into the router using the 192. etc. address ?
This is my ipconfig /all when using Ethernet to connect -
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : KAM4-TOSH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan
Wireless LAN adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 74-DE-2B-CA-4E-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : DC-0E-A1-34-09-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 July 2017 23:31:47
Lease Expires . . . . . . . . . . : 19 July 2017 23:31:47
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 74-DE-2B-CA-4E-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
C:\WINDOWS\system32>
Otterboy43:
I've compared my IPconfig with yours and apart from the Default Gateway being slightly different (mine is 192.168.0.1, yours is 192.168.1.1) everything seems fine. Don't understand your comment re 151.xxx.etc as my current IP address begins 153.xxx.etc.
This problem has only occurred since I bought a new machine with Windows 10 already installed. My previous machine had Windows 7 and everything worked fine. Is there a window 10 setting I have missed?
Anyway many thanks for all your time and help, I am now going to power off my router and disconnect all cables, and will be back on-line later. Incidentally the router is also new(fibre FDDC) from my ISP (Sky UK) but the problem existed with the previous router as well.
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