Main Forum > General Computer Support
Windows 7 Ult 64 bit trapped by BSD and can not get out.
Boggin:
Yes, remove from quarantine would have put them back.
A lot of those type of programs include adware.
FreeFixer does find a lot of stuff but you don't check the boxes on all to remove, otherwise you would end up with problems.
Any that has a removal box next to it and you aren't sure what it is, then click on the more info link.
Where it has file not found next to it, you can check the box for removal.
Did you run the Bitdefender Uninstaller as there is still some residue showing in there.
FastPCTools - did you install this program or is it something else that has ended up installed on your computer ?
AVG Secure Search - I've seen this add-on stop someone from connecting to the Internet and wouldn't have it installed.
jusched is just an updater for Java.
LogMeIn - have you ever had someone remote connect to your computer ?
I wouldn't worry about the red entries in FreeFixer.
Have you managed to uninstall those Windows Updates as you are still getting the BSOD 0x03b stop code.
FreeCat:
Congratulations, Bloggin and Satnow!
W7 up and only because of your help. :)
Sorry, but yesterday, since I was out of work for 3 days, I had to go in so could not do it and did not get back till I had to sleep.
So, first thing I got the update screen showing and uninstalled the 3 updates; I thought there were 4 plus 2 .NET updates but prolly mistaken.
The screen showing them is attached.
I also got some kind of Malware bytes message, but I am not currently using that; I remember installing it and using for one day about a year ago; but, I thought I uninstalled it.
(also attached)
The machine came up very slowly, but seems ok for now.
Of course, there is more to do.
This is what I see:
1 - I should run the scannow to find bad / missing files; but I am not sure what parameters to use.
2 - I should install some anti-virus. MS Windows Defender? I think it is very slow. AVG? I saw what you said about AVG security so that, I guess is out. I just dunno.
3 - Reinstall AOMEI and backup system.
4 - Figure out what went wrong with the updates so they can be installed. Here I am totally lost.
5 - Figure out what is going on with this disk error you pointed out (pasted below). I have tow two Hitachi 2 TB Raid0 drives as my C drive. and I though they were OK based on the CHKDSK with 0 errors a few days ago. There is one other drive on the system; I am not sure what this is exactly but if I try to get to it with the explorer it looks like the attached "140" picture (the D drive in the picture is on the two Hitachi drives a one virtual drive). The drive I am speaking of is the "J" drive which is unassailable if I try to drill into it but it is somehow connected; but, there is a message index corrupt and accessible. I notice this drive in 2013 right after the Dell guy left when he was taking out my W7 Pro and installed V7 Ultimate. I called Dell to ask about it and I could not get the same guy, but they told me if everything else is working ok, don't worry about it. lol So, I stopped thinking about it.
So, thanks again, gentlemen for all your help and guidance. I will wait to hear from you before doing anything else.
Here is what you said about it previously which mentions a "Volume 4" and to my knowledge I do not have a volume 4:
You also have a couple of these but I think you've already run a chkds /r haven't you ?
Log Name: System
Source: Ntfs
Date: 09/08/2017 01:35:30
Event ID: 55
Task Category: (2)
Level: Error
Keywords: Classic
User: N/A
Computer: M764-140-DQ64G3
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Ntfs" />
<EventID Qualifiers="49156">55</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-08-09T00:35:30.902472700Z" />
<EventRecordID>1205144</EventRecordID>
<Channel>System</Channel>
<Computer>M764-140-DQ64G3</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\Device\HarddiskVolume4</Data>
<Binary>0C000C000200380002000000370004C000000000020100C000000000000000000000000000000000EE0C14001A00000000000100</Binary>
</EventData>
</Event>
I do not use this drive that I know of.
Boggin:
While I can't see all of the drives in your pic - I've never seen any with a red bar or alerting to an infection and not to boot.
What do you use those for ?
To perform a chkdsk on another drive - you would enter chkdsk x: /f or /r parameter where x is the drive letter.
So for drive J: you would enter chkdsk j: /f
I would just use the /f parameter for now because if /r finds and tries to repair bad sectors it could be running for quite a long time and the /f report would say if it found any bad sectors or would give you an error message that it was unable to continue.
The choice then would be yours to run a chkdsk /r but any drive that shows bad sectors then it is time to back that up for its pending complete fail.
I would install the free version of MBAM again as it's a very good antimalware scanner and you can use the Custom scan to select the drives you want it scan, so you can include those showing as in red.
It only shows C: and D: on mine but hopefully it will pick up on those on your machine to check the boxes for.
Hit the Download Free button - https://www.malwarebytes.com/mwb-download/
Click on Scan in the left pane and then on Custom/Configure Scan and then check the boxes for the drives.
I don't know why satrow's list of updates didn't include those, but I have KB4019990 as being installed on my Win 7 on 27th July, KB4014596 on 18th May and don't have KB4025341 installed.
After each month's updates I run Disk Cleanup as an admin which cleans out obsolete updates.
You would do that by going Start - type disk cleanup - right click on Disk Cleanup and select Run as administrator and that will do the system files.
Mine cleaned out 0.98GB of updates this month - normally it's just 2 or 300MB but if you've never run Disk Cleanup as an admin then it will probably clean out a few GBs.
I'd then do a defrag with the elevated cmd defrag /c which will do all of your drives, but don't run that cmd until you've run an antimalware scan on those other drives.
I'm not really sure about advising on a free antivirus program.
I've seen people complaining about AVG becoming bloated, Shane has no time for Avast but I've also seen where people swear by them.
I use Norton Security Deluxe which is a paid for program and that covers installation on up to 5 machines but if you shop around you can usually get it cheaper than what Norton want to charge you for it.
Kaspersky is also another paid for program which has a very good rep and I think cheaper than Norton, although because it is of Russian origin, there's the suspicion that it could be used for spying on people - I read that the US gov. is refusing to use it or anything Kaspersky.
FreeCat:
Howdy Bloggin,
The red bar is my Synology NAS telling me that the drive is near 90% full; it is not a virus or anything bad.
All of my drives are in the jpg image that I sent to you; maybe scrolling would show them to you.
So, do you thin that "volume 4" error is on my C drive? Is there a way to tell from the dump info you have me? Anyway, I will just take the "J" drive out of my machine the next time I open it up.
When I look for MBAM I get some bit locker program from MS and Malware bytes. You must beam MalwareBytes.
BTW, do you just have the free version and run a scan weekly? or the personal live version?
So, I will use MBAM. When uo mention Shane has no time for Avast, what does that mean? I have time to explore once I get machine in shape. Might it be worth exploring?
Thanks for this information.
But, now I am wondering how to fix whatever stopped my machine with the updates. Should I run the scannow and with what parameters to find out if some Win 7 file has problems. Will scannow fix the problem when it finds it? What parameters to use for scannow?
Thanks again for you help.
Boggin:
You don't use any parameters for sfc /scannow which only scans system files, so may not snag what else could have caused the BSOD.
When those updates present themselves again, create a restore point and just check the box for one at a time to see which if any can cause a BSOD.
You now know how to get out of that by either using the restore point or uninstalling that update in Safe Mode.
If one of the updates was responsible for the BSOD then when it is presented again, check its box, right click on it and select Hide.
You may not get the one for KB4025341 again as I don't have it installed, so it could have been withdrawn.
I'm going to have to shoot off now but will be back later.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version