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Can't get updates tried all I know...Help!

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OhLiz:
I have a Dell Inspiron 5737 Windows 8.1Pro x64 Core i7 8GB
I believe my problem is from the nut behind the keyboard. I have many files that need to be replaced but I have no idea how and what they are. I don't want windows 10, and I had a Microsoft Technician stop the windows 10 from updating back when it was aggressively updating on PC's, he removed a lot of files(updates) from working. So I don't know if that is why things started to go downhill. I have been getting a hard drive failure when testing it, but it was still working good. I have done some cleaning and maintenance and probably messed things up dealing with the registry.
So I need someone who can see if I can repair these problems or if I need to get a new hard drive which Dell tells me do, but they didn't try to see or fix anything. I need to know or try repairs first.
 I appreciate any help or information!
Thank you!
Liz

surlyjoe:
did you try running the windows repair tool off the front page? be sure to boot into safe mode  in step 1

OhLiz:
Hi surlyjoe!
Oh yes, I have that on my PC, I use it in safe mode. You can see the attachment missing files is from it.
I ran repairs for windows update in the repair section before, but it still doesn't work.
Thank you

Still_Game:

--- Quote from: OhLiz on November 26, 2017, 04:41:58 pm ---I have a Dell Inspiron 5737 Windows 8.1Pro x64 Core i7 8GB
I believe my problem is from the nut behind the keyboard. I have many files that need to be replaced but I have no idea how and what they are. I don't want windows 10, and I had a Microsoft Technician stop the windows 10 from updating back when it was aggressively updating on PC's, he removed a lot of files(updates) from working. So I don't know if that is why things started to go downhill. I have been getting a hard drive failure when testing it, but it was still working good. I have done some cleaning and maintenance and probably messed things up dealing with the registry.
So I need someone who can see if I can repair these problems or if I need to get a new hard drive which Dell tells me do, but they didn't try to see or fix anything. I need to know or try repairs first.
 I appreciate any help or information!
Thank you!
Liz

--- End quote ---

Hi Liz,

While we're waiting for someone more experienced to give you specific advice, I'd urge you to ensure that you have a backup strategy in place and that all your important files are backed up before you do anything else. If Dell tell you that your drive is defective, it is likely to fail at any time and put all your data at risk. If you don't have a strategy in place, you can at the minimum copy your important documents across to writable dvd(s) or USB drives in the interim but I would recommend you use something like Macrium Reflect https://www.macrium.com/reflect free or my favourite paid solution Casper 10 from FSS who I know are having a 50% off Black Monday deal today only https://www.fssdev.com/shop/ (I have absolutely no connection with them, just used them for years) to create a system image or bootable clone. Good luck!

Boggin:
With 168KBs in bad sectors then you should take Still_Game's advice and immediately create a system image onto an external HDD.

When you have that many bad sectors they can escalate very quickly to the point of complete failure.

After you have replaced and restored onto a new HDD then I would advise using the Refresh option which will keep your personal stuff but you will need to reinstall any 3rd party programs.

You could take the machine into a repair shop who'll be able to do all of this for you - finances permitting.

There was no point in Dell trying to fix your system with a failing HDD.

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