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[SOLVED] Windows update error 80073701

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Izzy:
First time using this forum.  Appreciate any help i can get!

Running Windows 7 Professional 6.1.7601.23934 64bit SP1

I have been getting a windows update error for the past 2 weeks while trying to install KB4056894 update.  Ill list off all the things ive tried so far to get this update to install and hopefully some one will have a better idea of what the problem is.

I have tried installing the standalone version of the KB4056894 (returns a failed error but no code)

I have tried the WindowsUpdate.diagcab tool from Windows website (which returns an error 0x80070490)

I have also tried the Update Readiness Tool as well.  Which says it installs properly with no errors.

I downloaded the Windows Repair Tool v4 from your website and tried the repair windows update preset. (safemode as well) No change.  Update still fails to install.

The pre-scan log shows that i am missing 1781 package files. (seems like a lot...)  Which is probably the issue. (attached the prescan log)

I tried taking the KB numbers from the log and downloading each one individually and installing them, but when i try to they say  "The update is not applicable to your computer"

So i bought a license to the program to give the "missing pack files - reg cleanup" a try and see if it would help.  The scan shows all the missing files and they are all checked missing, but after running it (safemode) the files still show up as missing.

I've also tried a SFC scan as well which returned no issues.

I would like to not have to clean install to fix this or update to windows 10 so any help would be appreciated.

Thanks!

Boggin:
I think that update has been withdrawn, especially for AMD machines because of the problems it was causing.

It was giving me a BSOD on my Toshiba Win 7 AMD laptop.

If it keeps being presented, right click on it and select Hide.

Can you go Start - type cmd then right click on cmd and select Run as administrator - accept the UAC then type these cmds, press enter after each then run the Pre-Scan again after the reboot to see if it still reports those files as missing.

net stop cryptsvc

ren C:\Windows\System32\catroot2 catroot2.old

net start cryptsvc

shutdown /r /t 00

Izzy:
Thank you for replying!

Does it make a difference that i do not have an AMD processor?

I have an I7-4790k.  My understanding was that this update was supposed to resolve security issues with Intel processors.

I ran those commands through (changed the C:\ to F:\ because my windows install is on the F drive, hope thats ok if not i can run them again)

Ran pre-scan again.  Same result

Attached new log.

Boggin:
They may have pulled it altogether but it was supposed to counter the threat of Meltdown and Spectre.

One affects Intel and the other AMD/ARM but I can't remember which at the moment.

I've just done a manual check for updates on my Win 7 machine and KB4056894 wasn't offered.

However, it did offer KB4057400 as an optional update which is the Preview of KB4056894.

https://support.microsoft.com/en-us/help/4057400/windows-7-update-kb4057400

This is the first time I've been offered this update so I'm currently installing it to see what happens - it's 231.7MB.

I'll let you know how that turns out.

I don't know if MS has had the update differentiate between AMD, ARM and Intel so as not to offer it to AMD and ARM machines, but I would assume they have pulled it for now until they resolve the problems it has been causing on those machines.

However, antivirus programs need to be updated to set a registry key so that the update will install as you will read in that article.

Which antivirus program at you using ?

I wonder if it makes any difference that your system is on F: and not C: that the Package repairs didn't work.

I've asked about this as I don't have another suggestion to resolve the missing cat and mum files and 1781 are too many to manually replace from another like machine.

Izzy:
I also got that optional update as well.  Just showed up yesterday.  It also fails to install with the same error.

I am using Webroot SecureAnywhere 9.0.  I've tried disabling it and everything else to install the update, but no change.

As far as the Missing Package Cleanup.  It does have all the files being on the F:\ when it shows them. (attached image)

It runs for a very long time, but completes with no errors reported.  After a reboot and a re-scan they still show up as missing.

Edit:  i checked that Kb article and navigated to that registry key.  The key is there for me. (cadca5fe-87d3-4b96-b7fb-a231484277cc)

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