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My computer is down because of the all in one repair, please help me.
ParanormalBanana:
Hello,
So I had problems with my computer so I ran the all in one repair.
It found reparse points problems and repaired them.
Then it ran sfc which found problems which were fixed
Then It says do you wanna make a restoration point ? I DID IT.
Then I hit the preset for all repairs.
I leave the computer alone, and when I came back, the screen was black with a big, low resolution cursor frozen in the middle of the screen, completely frozen and unresponsive.
I had to hit reset.
When I boot up my computer again, the same black screen with a cursor happens, in safe mode, safe mode w/ network, and normal mode as well. Same screen, no prompt for password, all black with big, pixellated cursor that I can move around and do absolutely nothing with it or the keyboard.
So I try to run system restore...
I then found that there was NO restore created ! I can only find a big windows 10 upgrade restore point, which I select, and then the restore fails claiming that I don't have enough disk space available for the restore.
So I'm stuck, please help.
Boggin:
I've had the black screen and white cursor before on two occasions and the only thing that would boot up was a Kaspersky Rescue Disk and after its scan I was able to boot normally, although they weren't the result of running Windows Repair.
https://support.kaspersky.co.uk/viruses/rescuedisk
It has been reported that the repair program isn't actually creating a restore point but it does back up the registry.
Unfortunately you need to be able to open the program to restore with that.
If you have access to another machine you can create Win 10 install media to see if the machine will boot from that.
You can create the install media at https://www.microsoft.com/en-gb/software-download/windows10 but read the instructions first as the procedure differs depending upon if you want to use a DVD or USB.
To change the boot order, press and hold F2 as you switch on then use the cursor keys to navigate to the Boot tab and then again to select the media you want to use and use F5 or F6 to move that to the top.
However, if using an UEFI BIOS you will need to disable Secure Boot to boot from external media.
Insert the install media - press F10 to Save and Exit - press enter to confirm.
If using a DVD then press any key when prompted to boot from CD/DVD.
You may be presented with an inverse window with Windows Setup (EMS Enabled) highlighted - just press enter.
Use the dropdown to change/confirm the Time and currency and navigate to the Install screen and click on Repair your computer.
Click on Troubleshoot and while you could use the Restore option to see if it will work from there, you can select Command Prompt to perform these cmds.
bootrec /fixmbr
bcdedit |find "osdevice" and then using the partition letter instead of the x I've used, enter chkdsk x: /r
For clarity that is a Pipe symbol before find and is the uppercase of \ and you need to use the bcdedit cmd because it doesn't always see the volume as in C: in that mode.
Its report will remain on screen.
Follow that cmd with this one, again using your partition letter instead of the X: I have used.
sfc /scannow /offbootdir=X:\ /offwindir=X:\Windows
Note the space before each /
Enter exit to close the cmd window, remove the install media and use the back arrow to Turn off the PC and see if it will boot normally, but let me know if either the chkdsk or the sfc reports any anomalies that it is unable to repair.
This is a valuable lesson learned that you need to get into the habit of creating regular system images onto external media such as onto an external HDD and then you would have been able to restore with that.
ParanormalBanana:
Thank you for responding. I will try the kaspersky boot drive right away, but before that, I don't think it is necessary to repair the mbr, cause when I try to boot the system, it seems that it boots normally until I get the black screen instead of the session login screen, so I think that it's broken at this level but not in the mbr.
I tried command prompt already to do the sfc scannow, but it resulted in a error message, my pc is in french so it said something in french but it translates roughly into : sfc was not able to perform the operation.
ParanormalBanana:
Thank you for your advice about creating regular images but can you go more into depth about doing this ? My rig is quite complicated so I figured it would be somewhat difficult to do, I have a main drive of 500 Go that is full of programs, and a second drive of 1To also full of programs, some of those are very important for my work. Those programs rely on several data banks that are filling a third drive of about 1 To, how do I save a system image of that ?
Boggin:
You may only need to create a system image of your main drive that has your OS in it.
I use Macrium Reflect Free and its WPE disk to boot up with to restore from.
https://www.macrium.com/reflectfree
I used this tutorial to learn how to use it - http://forum.webuser.co.uk/showthread.php?t=149443
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