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tweaking envelope printer

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Theodore Wood:
For some reason my printer says that number 10 envelopes are not supported always get a paper mismatch message,I have used it before and it worked with same envelopes,but had tried to print to a different size envelope which started this now always getting this message any ideas?
 

Boggin:
Can you see if uninstalling and then reinstalling the printer will clear anything that has become pre-set.

Theodore Wood:
will try I thought same thing but had to leave for awhile

Boggin:
If it still prints text then it won't be the print queue, but something seems to have gotten hung up somewhere.

Theodore Wood:
its printing now,just cannot find the right size everyone I have tried have given me mismatched paper the size I am trying to do is 4 !/8 X 9 1/2   10.4 cm x 24.1  I used to be able toi get it I believe using US custom 10 but that is not working
also was trying to do a envelope 3 5/8 x 6 1/2 it all started after trying this one

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