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Windows repair error (trying to use standalone)

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sueandco:
Hi
the same message ha come back after safe mode and cmd commands as listed and reboot.
Thanks
Sue

Boggin:
I believe satrow who is a member is going to take you through steps to post a minidump file to see what was causing the BSOD, but you will need to do it in Safe Mode with Networking.

He is experienced in dealing with BSODs.

satrow:
Hi Sue.

Let's see if we can get some clues as to what's been happening and hopefully get a handle on the cause.

Minidumps are stored in a hidden folder within the main Windows directory: C:\Windows\Minidump where the minidumps have a .dmp file extension (though by default, extensions, and this folder, are hidden). Show hidden files and folders.

Once you can see the dumps, copy them to a new folder on your Desktop, zip the contents of that folder (right-click > Send to > Compressed folders) and attach the resulting compressed/zipped file to a Reply.

We'll need some background info + error messages etc. as well: Start > Run > MSInfo32 > Enter. This should start the collection process for the System Information viewer, it's likely to take several minutes, maybe longer - to check that the info is fully loaded, work through the subsections and check they (almost, a few won't have data) all contain code/details. The main section I'm interested in is the final one, Software Environment > Windows Error Reporting (WER), though many of the others will provide useful info too.

When you're happy that the viewer is fully populated, File > Save > MSInfo32.NFO (the default) to your Desktop, zip it as above and attach the zip file to your Reply.

sueandco:
Hi Satrow,
Here is minidump only one listed.
When i tried to get system information I get this: Can't Collect Information. Cannot access the windows management instrumentation software. Windows management files may be moved or missing.
Thanks for your help
Sue

Boggin:
Can you boot into Safe Mode again to run a cmd prompt as an admin and enter these cmds to see if they resolve the WMI problem.

winmgmt /standalonehost

winmgmt /resetrepository

If they don't do it then try these other two cmds -

regsvr32 wmisvc.dll

winmgmt /resyncperf

Enter exit to close the cmd window.

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