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Win 10 64 bit Running 'All Repairs' 18hrs and counting (SOLVED somehow?)
Dick Bailey:
Here's a thing. :confused:
The triangles never used to appear, also you'll notice from my previous posts that most of the affected drivers are AMD or Radeon.
The processor in my 'HP Pavilion dv6-6b08sa Entertainment Notebook PC' is an 'AMD A6-3410MX APU with Radeon(tm) HD Graphics'. It came with Windows 7 Home Premium installed.
As mentioned in a previous post an AMD Catalyst Suit update used to run every so often offering the latest update, but after a few years, whenever I accepted the update it said it could not be applied to this installation.
This led me to check on the HP site in case they were suggesting a compatible update.
So I've been to the HP Customer Support - Software and Driver Downloads page in the past to check, as well as going there yesterday. After specifying which model you have you get a screen asking you to select 'Operating System' and 'Version' with a drop down selection for each. On the right is a button marked 'Change' and underneath the message "No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product homepage.".
The 'Operating System' drop down has one choice, 'Windows', and the 'Version' drop down has two choices 'Windows 7 (64-bit)' or 'Windows 8 (64-bit)'.
after selecting the appropriate Windows 8 (64-bit) the message underneath still said, "No software or drivers are available ...", there was no other appropriate selection and the product homepage led back to the current page. So in the past I tried the AMD site who advise that for Windows 10 you should use the generic Windows drivers, which I did, and that's when the triangles appeared.
As the original drivers didn't show the drivers I tried the HP site again to try to retrieve their suggested drivers, and again was met with the "No software or drivers are available ..." message. However, again out of frustration, I decided to press the 'Change' button to the side of the screen not knowing what it was intended to change and to my surprise a list of drivers appeared. :shocked::confused::angry: :teeth: How un-intuitive is that!! :rolleyes:
Anyway I'll try the drivers, mostly dated 2012-2015, and see if it rolls back ti a pre triangle time. I'll let you know the result.
Boggin:
That sounds promising but did those older drivers not list when you tried reinstalling them through Device Manager, there may have been more than one you could have tried.
Dick Bailey:
Well, prompted by you Boggin I had a fresh look at these. Below is the original listed items along with what I tried and the current status of each.
Four groups of drivers show a triangular warning symbol even though each driver said it was working fine.
They were;
-Display adaptors
- AMD Radeon HD 6520G
- HD 7400M Series
The AMD Radeon HD 6520G offers two drivers;
AMD Radeon HD 6520G
Microsoft Basic Display Adaptor
I've tried each one and got the following response them;
Installation timed out and failed, visit the manufacturers website and check for support.
The Device Properties continues to say 'The device is working properly.', but the warning triangle remains!!!
The AMD Radeon HD 7400M Series offers three drivers;
AMD Radeon HD 7400M Version: 15.200.1062.1004 [03/08/2015]
AMD Radeon HD 7400M Version: 15.200.1062.1004 [04/11/2015]
Microsoft Basic Display Adaptor
I've tried each one and got the following the same response from them all;
Installation timed out and failed, visit the manufacturers website and check for support.
The Device Properties continues to say 'The device is working properly.', but the warning triangle remains!!!
-IDE ATA/ATAPI controllers
- AMD SATA Controller
- ATA Channel 0
- ATA Channel 1
- Standard Dual Channel PCI IDE Controller
The AMD SATA Controller offers three drivers;
AMD SATA Controller ver 1.2.1.296 (15/04/2011)
AMD SATA Controller ver 1.3.1.277 (15/04/2015)
Standard SATA AHCI Controller
I've tried all three and got the following response to all three of them;
"The operation timed out waiting for this device to complete a PnP query-remove request due to a potential hang in the device stack of a related device. The system may need to be rebooted to complete the operation."
After rebooting each time, the Device Properties says 'The device is working properly.', but the warning triangle remains!!!
The ATA Channel 0 and ATA Channel 1 both only offered one driver 'IDE Channel' and trying to reinstalling these timed out and made no difference.
The Standard Dual Channel PCI IDE Controller only offered one driver 'Standard Dual PCI IDE Channel Controller' and trying to reinstalling these timed out and made no difference.
The Device Properties continues to say 'The device is working properly.', but the warning triangle remains!!!
-Sound, video and game controller
- AMD High Definition Audio Device
The AMD High Definition Audio Device no longer shows the Warning Triangle, so that one appears to have resolved itself. Hooray :cheesy:
-Storage controller
- Microsoft Storage Spaces Controller
The Microsoft Storage Spaces Controller only shows one driver available;
Selecting that doesn't resolve it. (Could this be related to the AMD SATA Controller further up.)
The Device Properties continues to say 'The device is working properly.', but the warning triangle remains!!!
I think tomorrow I might try uninstalling all these devices, reboot, search for new hardware, and see what happens.
Boggin:
I'd be tempted to factory reset this machine back to Win 7 and disable the AMD Catalyst Suite if that doesn't affect the running of the machine and leave the Win 7 drivers intact.
You can then upgrade back to Win 10 by the in place upgrade (repair install) which will auto activate which I had to do on one of my machines when I changed the HDD.
The problem arose because I was replacing a 640GB HDD with a 1TB one and after restoring with the system image I'd created, I was left with ~350GB of unallocated space which I was unable to extend to C: because it wasn't immediately to the right of C: in Disk Management.
Prior to upgrading two Win 7 machines to Win 10, I created the OEM Win 7 recovery disks so that I could factory reset should I have had problems.
Of course, you'd have some Adobe programs to update and perhaps Java if you still have it installed as well as putting your personal stuff back on and reinstalling programs and uninstalling the bloat.
As you have tried all of the combinations of respective drivers, that means you would be unable to roll back from any generic ones, so I think the extreme step of a factory reset may be the only option.
If you haven't created OEM recovery disks, you can buy them from HP - I bought recovery media for two of my Toshiba laptops.
The one for my remaining Win 7 machine cost £31 and for the other, that came on an USB stick for £41 - I don't know what HP would charge.
However, I'll ask my Support if he has any less drastic solutions to get rid of those alerts and resolve the BSODs.
Dick Bailey:
Yes I agree, that would be a way to go, and might yet resort to that.
But the one thing above all else that I'm trying to avoid is having to reinstall all my Apps. so I'm reluctant to do a factory reset. As far as I'm aware I don't have any HP install disks, and I am ashamed to admit I haven't made a recovery disk (or USB stick [can I do it on a stick, I'm guessing yes if I set boot order options to disk-USB-HDD]). I should perhaps have a look in the attic, the original HP box, hmm may contain disks. :thinking:
Ahhh PANIC :omg: A quick look at Disk Management showed all my drives and partitions have been messed up. :cry: err but WAIT A MINUTE .... Phew - I looked at the Disk Management on the MS Surface I'm writing this post on, not the HP I'm trying to fix. Derrr :rolleyes:
OK, so what I was just checking it that there is a 20.5gb D:RECOVERY drive partition as well as a 103mb HP_TOOLS partition. OK, as well digging out the original box in case there's disks there, I'll take a look at those partitions to see whats in them, the original Factory build or drivers could be there. In addition, as previously mentioned, on the HP Support site Software and Drivers there is a listing of the recommended Windows 7 (64 bit) drivers. (now that I know to press that 'Change' button? to get the list. :evil:)
So, Action Plan.
Before resorting to a Factory reset, I'll;
- Create a recovery DVD or USB stick while I can, and an Image of the current state of the C:
Then have a final go at installing original drivers;
- Try to find original HP Disks (if the I have any)
- Check contents of factory created Partitions
- Download drivers from HP which are listed under the following headings.
Drivers:
Audio
Graphics
Input Devices
Network
Storage
BIOS
OS Enhancements and QFEs
Software:
Multimedia
Security
Solutions (Power Management, Quick Launch, Software Framework)
Utility Tools
I'm not sure, Boggin's, which of the Drivers categories above relate to the devices I'm getting the warning triangles on now, i.e. Display Adaptors, IDE ATA/ATAPI controllers, Storage Controllers.
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