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BSOD and maintenance of external HDs
Boggin:
What sysnative app is that ?
Lady:
@satrow I just tried the Sysnative App again but same error.
Here are the two zip files you requested. I must say I'm entering into whole new territory here! Another Expotition! :cheesy: But it's good, I'm learning again.
Before I made the msinfo I connected the hub again which I disconnected last night to try out devices. I thought maybe you can check out its functioning with the msinfo.
Indeed, I now see in the msinfo the 4 WPD drivers under problem devices... The Ralink I think is uninstalled because I have a LAN connection and was advised to disconnect the Wifi to not have both running.
I'm sorry, the msinfo is in Dutch. Cannot help that.
@boggin Yesterday before shutting down I disconnected the hub and uninstalled all 4 drivers. Now I connected the two WD HDs (My Passport) directly to the USB port and in Device Manager I see that nothing happened to the WPD drivers. See screenshot. So does that mean that the 4 signalled drivers do not refer to the WD HDs? If so, then the HDs are fine? I will add more devices and see when a WPD driver will get installed. It's not my MP3 player, not my phone. Just now I connected the 3.0 hub on which the WD HD was connected when the BSOD happened and this time I got the popup saying the drivers have been installed. The hub has 4 connectors, is this the one I see in Device Manager? The 4 WPD drivers are still uninstalled. So where do they belong to? I think I need some Drivers 101, lol.
Sysnative for BSOD collection:
https://www.sysnative.com/blogs/download/sysnativebsodcollectionapp-exe/
Boggin:
It looks like those WPD drivers have been reinstalled as I thought they would be.
Try creating a system image onto the HDD you thought was a bit slow to see if there's any improvement.
Did you try that Sysnative app before or after the WPD drivers were reinstalled ?
I'll ask again - what is that Sysnative app ?
satrow:
Tom, it's the Sysnative BSOD Dump + System File Collection App: https://www.sysnative.com/forums/threads/blue-screen-of-death-bsod-posting-instructions-windows-10-8-1-8-7-vista.68/
Indications are that it can currently only be downloaded correctly via IE11, other browsers get a truncated download, it's being investigated.
Lady, MSInfo shows that the wdcsam64_prewin8.sys, the WD SAM driver that allows access to your ext. drive, isn't loading currently, whereas a quick look at the minidump with BlueScreenView shows that it was loaded during the session which crashed:
Lady:
Tom, I tried to show with the screenshot, but it's in Dutch, that the WPD drivers aren't being signalled anymore but all 4 of them are still uninstalled. The right-click popup says "inschakelen" meaning "install", so right now they're uninstalled. That's why I asked for what devices they are intended.
Satrow: I think you found something significant, lol. I have no idea what that means or what I should do. Is that the culprit?
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