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BSOD and maintenance of external HDs
satrow:
Hardware section gives what looks like the correct details for L:, no WD drivers loading (wdc_sam inactive, manual start), 4x WD utilities running plus 4 associated modules loaded - wait, https://www.sysnative.com/drivers/driver.php?id=wdcsam64.sys (note the lack of _ underscore)
'Our' wdcsam64_prewin8.sys (from the crash dump) is dated 16/04/2008 09:39:08, could this be a renamed version of the 'bad' driver listed below?
Name wdcsam64.sys
Info Western Digital External Drive RAID Manager
2008 driver version has known BSOD issues in Windows
Source http://support.wdc.com/product/download.asp or
SES driver update: http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419#
I suspect a collection of the latest WD drivers/software for your specific drive will be needed before an uninstall all-reboot-reinstall routine.
Thoughts Tom?
Boggin:
Well according to that article the SES drivers should have already been installed, but you could create a restore point and download afresh from that website.
Drivers can become corrupt for whatever reason.
When I decided to buy ext. HDDs I opted for Seagate because I remembered reading adverse reports about WD - they seem to be more complex than what should be necessary.
satrow:
--- Quote from: Boggin on June 05, 2019, 01:19:32 pm ---Well according to that article the SES drivers should have already been installed, but you could create a restore point and download afresh from that website.
--- End quote ---
They are installed but not loading since the crash.
--- Quote from: Boggin on June 05, 2019, 01:19:32 pm ---Drivers can become corrupt for whatever reason.
--- End quote ---
No indications from either the crash dump or from MSInfo that any drivers are corrupt.
--- Quote from: Boggin on June 05, 2019, 01:19:32 pm ---When I decided to buy ext. HDDs I opted for Seagate because I remembered reading adverse reports about WD - they seem to be more complex than what should be necessary.
--- End quote ---
I recall writing (at least) one and some of them are.
Boggin:
Does Event Viewer have anything recorded for when you plug in an ext. HDD ?
Lady:
Where should I be looking in Eventviewer, Tom? Under System or Application?
When I had to buy new external HDDs years ago I changed from Seagate to WD because Shane recommended them over Seagate. I must say up till now I have had no issue whatsoever with either brand. The wonderful feature of the WD My Passport is the hardware encrypted password protection, so I feel very safe using them.
So in my own words: do I understand correctly when I say that the drivers of the WD HD are fine but that they are not being loaded after the crash? And what caused the crash, do you know now?
Something else I noticed. I now have both WD HDs connected, I have a white and a black one. The HD in question - the white one - keeps flickering its led-light in like a second interval whereas the black one shows no led activity. It's obvious but I have to say it: I haven't been reading/writing on either of them since I turned on the desktop. So this shows to me that the WD is in a constant activity. Maybe trying to get the drivers?
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