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Canon TS5000 series printer installed but not installed-Please help!

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Boggin:
If you are considering a format then I assume you can reinstall Win 7 and have a valid retail product key - sometimes the OEM COA sticker won't do it, although you could change the product key to the sticker key prior to doing the format/clean install.

You may have the option to do that in Computer/Properties or press the Windows key and r together and type Slui 3 and press Enter where a window will pop up where you can enter the product key.

However, there is the option of a repair install that won't affect personal stuff or installed programs and this is done from within Windows.

Go Start - Computer - insert the install disk and double click on its drive which will start the process.

You will also need to enter a valid product during this process - for some reason though, this has failed to complete on my Toshiba Win 7 laptop.

It gets so far and then rolls back.

ha33y:
Yep indeed, I tried that too and it went half way then said 'failed' and rolled back the whole thing.

we need to find out why permissions are not granted. Someone must have come across this before surely......

Boggin:
I don't know if taking ownership of that CNMUIDF.DLL file would do it, but you could create a restore point after clicking on the blue Take Ownership Menu Hacks link near the bottom of this article.

https://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

The location of that file is given in Event Viewer.

With this option added to the right click context menu, you could right click on that file and then on Take Ownership and see if that does it.

ha33y:
Nice idea, tried it but alas same thing........someone doesn't want me to open this printer!
keep the deeper bright ideas coming....
did your support peeps have any other ideas?

Thanks

Boggin:
I haven't heard back from him yet - he normally takes a few days to respond to my emails because he's generally busy.

It may be that somewhere in the path inside the Drivers folder is where the blockage may be.

Create another restore point and take ownership of the full Drivers folder to see if that makes any difference.

That may take a few minutes because of the size of the folder - I think I remember it being about 79MB when I once backed it up on my Win 7 laptop.

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