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Safe mode

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Boggin:
If you don't have a restore point then go Start - type msconfig and press enter when System Config comes up.

Under the Boot tab check to see if the box for Make all boot settings permanent is checked - if it is then uncheck it and any other checked boxes in that section - Apply - OK then under General check the button for Normal Startup and reboot.

BarbaraWhynot:
I do have a restore point. Unfortunately I can’t get off the main page. I can’t get start. The windows key is not working. I can’t do anything you are asking me to do. Nothing. If I could I would have done all those things already. I’ve done a hard shut down and restart. Tried control alt delete without success.
I “think” windows repair is running trying to fix the fact my computer would not do the windows update. I have no idea how long that process would take. Thoughts?

Boggin:
Can you reinstall the program and when it opens on completion of installation, close it and then do a power shutdown to see if it boots into normal mode.

It makes life difficult now that your Start button is no longer working.

What does pressing the Windows key and x together get you ?

BarbaraWhynot:
Good morning the computer has been running all night. But I can’t get into it. I pressed the windows key and x but it did nothing. I’m going to let it run all day while I am at work and see what happens. So frustrating. Thx for your suggestions.

Boggin:
If you can access Task Manager by pressing CTRL ALT DEL you can access both the cmd prompt and msconfig.

Try this first with msconfig, checking the box to run new task as an admin to see what boxes are checked under Boot.

Click on File/Run new task and type cmd into the box then check the box to run the task as an admin.

(You would do this also for msconfig)

At the cmd prompt enter powershell then copy & paste this cmd then press enter.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Enter exit twice to exit Powershell and the cmd window then see if your Start button works again.

If it does then press and hold SHIFT throughout a Restart to get you into the advanced boot options - click on Troubleshoot/Advanced options and select Command Prompt and redo the bcdedit cmd, leaving out the Identifier.

bcdedit /deletevalue safeboot

Enter exit to close the cmd window then the back button to select shutdown the computer and see if it will boot up to normal mode.

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