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Key is banned either because of a refund or abuse

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softwarecrevillente:
Hi, I bought a license for your product on 12/19/2017 and now I get this message when I try to activate.

Your KeyCode(s):

Tweaking.com - Windows Repair Pro (For: FRANCISCO JAVIER ALEMA� BAEZA)
------------------------------------------------------------
Registration ID: FRANCISCO JAVIER ALEMA� BAEZA (This can be anything you like)
Registration Key/Code: Key is banned either because of a refund or abuse.
------------------------------------------------------------

Only this code has been used in our company and has never been shared.

What's going on?

Boggin:
I'll pass this onto jpm who will look into it for you.

softwarecrevillente:
I am still waiting for an answer

Boggin:
So am I - I'll pass it on to Shane.

Boggin:
I've had a reply from Shane.

He has checked and that you had bought the yearly tech licence but hadn't renewed it when it had expired.

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