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Windows won't start
applepckr:
Not yet. That's my today project. I'll let you know how it goes. Thanks for your help.
Pat
Boggin:
Perhaps it may be best to run those cmds first after you have booted up with the install media.
Select Command Prompt after you have clicked on Troubleshoot and enter this cmd -
bcdedit |find "osdevice"
For clarity that is a Pipe symbol before find and is the uppercase of \
Then enter chkdsk x: /r using your partition letter instead of the x I have exampled.
You'll be able to see the full report on screen and you are looking for any KBs in bad sectors or any other error message relating to HDD failure.
If that comes back clean then enter this cmd, again using your partition letter instead of my x
dism /image :x:\ /cleanup-image /restorehealth
If that cmd runs then you can ignore the message about the Scratch directory - I've never had that cmd fail to run on my machines.
Follow that cmd with this one, using your partition letter instead of my x
sfc /scannow /offbootdir=x:\ /offwindir=x\Windows
exit (to close the cmd prompt)
Let me know if either of those cmds report anything untoward.
Remove the install media and select shut the machine down and reboot.
If it still fails to boot then reboot with the install media and try your restore points.
applepckr:
I can get to the troubleshoot but can't do anything because I can't remember the password needed. I tried every one I've used and none work.
I tried using a boot disk, didn't work.
Used the Windows update DVD, it wouldn't start.
It all depends on the password which I apparently don't have. It comes up with my name that is used for my laptop but none of the passwords I tried work.
I would reset the laptop but I can't do that.
Guess I'm really stuck!
Pat
Boggin:
See if Method 5 in this article will help with that - https://www.top-password.com/knowledge/reset-windows-10-password.html
A Reset isn't an option when you boot up with install media.
I've removed your duplicate post.
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