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Envelope Printer Won't Print at all - First Time User Here
Boggin:
Well in your Reply#13 it clearly lists a Hardware Error dated for 12th May but your current Event Viewer doesn't record any Critical events for up to the last week.
I don't know what has happened there.
The Event ID 41 listed for the 28th April refers to a power shutdown you may have done.
Can you click on Error in Event Viewer and check for any records that tally with your fail to print or as I suggested that you try the program again and then any error will be the latest.
Can you also download MiniToolBox and check the boxes for Last 10 errors and List Devices with the Only problems button checked.
https://www.bleepingcomputer.com/download/minitoolbox/
This will produce a report in Notepad - can you copy & paste that.
TW101:
Thanks. I did the steps you just mentioned. Attached is an image of the Error button results. Also, the MTB file showing the Event Viewer problems is attached as well.
Hopefully I did these steps correctly.
Boggin:
Can you click on the .NET Runtime error to see what info it gives for it - I can't see anything else that could apply.
EDIT - That is the .NET Runtime error in Event Viewer - sorry if I wasn't clear.
TW101:
Hi. I finally got my screen recorder app working. Attached please find a recording of the last steps I made. It's a WMV (Windows Media Video) file.
Boggin:
As the printer works for other docs then I don't think it will be anything on your computer that is blocking it, but to isolate all 3rd party programs, check to see if the program will print in Safe Mode with Networking.
You may need to Ethernet connect to get an Internet connection but you can manually connect to your wireless.
When you have booted into that mode, press CTRL ALT DEL then click on the WiFi icon in the taskbar then on your SSID and select Connect.
Click on Cancel where you will then see a full WiFi icon.
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