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External Drive no longer found

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lauri4tr:
I had an external drive (a WD My Passport Ultra) attached to my computer. I was online using a YouTube to MP3 program and I received an error saying "your computer has been locked....do not close... " type error. It looked like  a spam message to me, so I closed the error window and closed out of the YouTube to MP3 site. I restarted my computer and everything seemed to be fine. I finished what I was doing - transferring files between my hard drive and my USB external Passport drive. When I was done I unplugged my Passport drive. When I later tried to use it again it wouldn't work. It is no longer seen as a drive. I can find it in device manager. I've tried doing a few things, but I'm quite illiterate in this area and I don't know what to do. In the Events tab there is a message that reads
Device USB\VID_1058&PID_0830\575838314136344336523858 requires further installation.  What other information should I provide to get help in trying to fix this?
I am using a Dell laptop with Windows 10 Home.

Boggin:
Can you run a scan with the free AdwCleaner to check that nothing untoward has installed itself on your machine to give that locked up message.

https://www.malwarebytes.com/adwcleaner/

With your external HDD plugged in, go into Device Manager, locate and right click on the external HDD and select Uninstall device.

You can either reboot or click on Action/Scan for hardware changes where it will be reinstalled.

lauri4tr:
I have uninstalled and reinstalled it with no success. I ran the Mawarebytes program and the only thing it noted was some preinstalled software. I copied the log in my response, but I got this error when I tried to submit my response: CleanTalk: *** Forbidden. Message seems to be spam. ***
When I look at the Event Viewer/Administrative Events I see the following message: The IO operation at logical block address 0x800c000 for Disk 1 (PDO name: \Device\000000e1) failed due to a hardware error.

lauri4tr:
Trying again.... I'm removing the # symbols and anything else that I think might be causing the error that prevents me from sending it.
Malwarebytes Log:
Malwarebytes AdwCleaner 8.0.8.0

Build:    10-08-2020
Database: 2020-12-21.1 (Cloud)
Support:  https://www.malwarebytes.com/support

Mode: Scan

Start:    01-02-2021
Duration: 00:00:17
OS:       Windows 10 Home
Scanned:  31930
Detected: 15

No malicious services found.

No malicious folders found.

No malicious files found.

No malicious DLLs found.

No malicious WMI found.

No malicious shortcuts found.



No malicious tasks found.



PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\dotomi.com
PUP.Optional.Legacy             HKCU\Software\WebDiscoverBrowser
PUP.Optional.Legacy             HKLM\Software\WebDiscoverBrowser
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\WebDiscoverBrowser
PUP.Optional.QuickDriverUpdater HKLM\Software\qdu-pr

No malicious Chromium entries found.

No malicious Chromium URLs found.

No malicious Firefox entries found.

No malicious Firefox URLs found.

No malicious hosts file entries found.

Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\AUDIT
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent   Folder   C:\ProgramData\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent   Folder   C:\ProgramData\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellUpdateforWindows10   Folder   C:\Program Files (x86)\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10   Folder   C:\Program Files\DELL\UPDATE
Preinstalled.DellUpdateforWindows10   Folder   C:\ProgramData\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{70E9F8CC-A23E-4C25-B292-C86C1821587C}

EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt

Boggin:
Have you tried another USB port for your external HDD or if possible, on another machine.

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