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Cannot start Windows Update Service after it was Disabled - Access Denied

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gigaday:
My problem is as above.

I followed instructions from a similar post https://www.tweaking.com/forums/index.php/topic,6751.msg48702.html#msg48702 Re: Can`t install latest Windows 10 update KB5000842.

But am still stuck. The "ren C:\Windows\System32\catroot2 catroot2.old" failed with Access Denied and none of the services mentioned could be restarted.

Any advice would be appreciated.

Tony

Boggin:
What is that TrueVector Internet Monitor ?

Boggin:
I've found that is part of ZoneAlarm so that could be causing the access denied.

Can you disable either that or ZoneAlarm and try your updates again.

gigaday:
Thanks, the "ren C:\Windows\System32\catroot2 catroot2.old" is now good.

With ZoneAlarm stopped I can now start all the services except net start wuauserv.

Tony

Boggin:
I assume you are using Win 10 ?

Open a Command Prompt (Admin) or Powershell (Admin) and enter these cmds -

dism /online /cleanup-image /restorehealth

sfc /scannow

shutdown /r /t 00

Then see if that service will start after the reboot.

You may want to see if there any Definition updates for ZoneAlarm to see if the services are still started with it enabled.

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