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confused about file

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Shane:
OK so Diagnostics Troubleshooting Wizard only comes up when you click more info?

What about system restore, if you go and open it directly do you have it open there as well?

I was under the impression the Diagnostics Troubleshooting Wizard was opening by itself every time you started windows :wink:

Shane

cnnashman:
OK, yes the TDW only comes up when i click more info .  When i clicked on system restore i got this pop up (do you want to make changes from an unknown publisher ) and here is what it says (rstrui.exe)

One odd thing is when i want more info on something like a certain file the computer automatically goes to the windows media center page.

Regarding your question about the diagnostic windows tool opening and popping up when going to windows , no it doesn't do that, it does that only when i click on certain files.

I think i'm missing certain files or something because i am seeing this file called winsxs/temp/pending renames when i do a scan.

Shane:

--- Quote ---When i clicked on system restore i got this pop up (do you want to make changes from an unknown publisher ) and here is what it says (rstrui.exe)
--- End quote ---

Something isnt right, have you done a system file check on the system yet?

Also just to be sure your system is clean have you ran tdsskiller.exe, combofix.exe and malwarebytes anti root kit on the system yet?

Shane

cnnashman:
I have run Tdsskiller a few different times and it found nothing , i have run Malwarebytes and it's rootkit scan and it also came up with nothing.   Majorgeeks had me run MG tools and i posted a log and one guy said he saw no malware , but i don't know for sure.

Maybe i need to run the Combofix

Shane:
http://www.bleepingcomputer.com/download/combofix/

Turn off your antivirus when you use it. I use combofix as the last tool in case the others dont find anything.

Shane

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