Main Forum > General Computer Support
DVD drive not being recognized
thatcrazydoglady:
So frustrated! In tears over trying everything with Microsoft and nothing is working! Been trying Visual C++, .NET Framework, various other supposed fixes and nothing is working! So I no longer have a working version of Office, can't do any updates, can't run
sfc /scannow. I don't know what to do now! And this all began from a stupid dvd drive not working! :cry:
Going to bed now. Maybe things will look better tomorrow. NOT!
Tomas_Sweden:
I googled a little and found this: Error Code 0x80073712 occurs in Windows Update or Microsoft Update http://support.microsoft.com/kb/957310
also found this: Steps that might help fix Windows Update errors and a blank Windows Features dialog in Windows Vista http://blogs.msdn.com/b/astebner/archive/2009/01/09/9303167.aspx
Tomas
thatcrazydoglady:
Thanks, Tomas. I'm afraid I've tried both these fixes and what seems like a million others. Nothing seems to work. Here is a list of my problems as concise as I can remember -
1. All Windows updates seem to have disappeared.
2. Can't do any Windows updates currently. Get error message Code 80073712, Windows Update encountered an unknown error.
3. Can't turn on/off Windows Features. Box appears blank.
4. Can't run sfc /scannow from command prompt as administrator - get message "Windows Resource Protection could not perform the requested operation."
5. Can't do a System Restore past 1/31/2013, which is after the above problems began.
6. DVD drive not recognized by computer in BIOS or My Computer. Sounds like it's trying to read inserted disc upon boot up and when you first press eject button, but nothing more and won't eject. This is getting replaced again Wednesday. Dell says if it doesn't work, they will then replace the motherboard, as per Shane's suggestion.
7. I know I have 4kb in bad sectors on my hard drive.
8. No longer have a working Office program. After attempting a Windows Repair from the disc, was getting message that my product key was not valid. Removed Office 2010 and tried to install Office Basic 2007 that came with my computer and get this error message - Error 1935. An error occurred during the installation of assembly component {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}; HRESULT: 0x80073712.
So, needless to say, I'm very frustrated right about now. I have not yet tried an In-place Upgrade of Windows from the disc. This one worries me...attempting this before getting the new hard drive. I just wish there was something that would fix it all! :cry:
Shane:
If the motherboard or hard drive isnt working right then you will get a lot of errors in Windows as well.
Dont stress yourself out, wait for those replacement parts and then we will go from there :-)
Shane
thatcrazydoglady:
Thanks, Shane. There's not much more I can do at this point anyway. I do agree with you tho'. And I just have to be patient and take each step as it happens. Step 1 - new dvd drive tomorrow (probably won't work). Step 2 - new motherboard (another couple of days or so; this one gets tricky, 'cause my husband gets back into town Thursday evening and he doesn't like me to be all wrapped up in the computer!). Step 3 - After husband leaves next Wednesday, tell Dell that I want my new hard drive, with Vista installed on it. Step 4 - After making sure that the new drive works with Vista, and my files and folders added to it, try to reinstall my Windows 7 Ultimate and then all the files and folders onto it. I don't think I want to attempt using the system image I may or may not have, since I don't know what has caused all the problems and I don't want to just repeat them. Step 5 - reinstall all my programs (the not so fun part!).
Have I missed anything? Is there any easier way of doing things than I've listed? I want to have this all fixed before I leave here and make my drive north to Calgary (our house here is in Lake Tahoe), which will be on March 5th, so the thread should still be active (you did say it stays active for 30 days, right?). I've sent an email to the local Reno tech that I know, but he's not responded, so I may be relying on you guys rather heavily, once I have the new hard drive!
Thanks, Eve :confused:
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version