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Main Forum => General Computer Support => Topic started by: BobStina on August 01, 2014, 12:49:19 pm

Title: Error Report
Post by: BobStina on August 01, 2014, 12:49:19 pm

Hi there, Could someone please help me with these error reports . My computer just shuts its self down and the re starts.
(See attachment)
Thanks Bob

Title: Re: Error Report
Post by: Shane on August 02, 2014, 07:01:31 am

Those errors dont tell me anything that is helpful.

But I can tell you are getting the blue screen of death. So lets find out what is causing it :-)

Grab this program called WhoCrashed
http://www.majorgeeks.com/files/details/whocrashed_free_home_edition.html

When you use it, it will look at the crash dump file and give us an idea of what the possible cause was.

Lets go from there :wink:

Shane

Title: Re: Error Report
Post by: BobStina on August 04, 2014, 10:53:24 am

Hi there

Thanks for your help, It seem that Avira .

On Mon 2014/08/04 14:08:36 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini080414-01.dmp
This was probably caused by the following module: avipbb.sys (avipbb+0x1628F)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFB80A828F, 0xFFFFFFFFB66ADC6C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\avipbb.sys
product: Avira Product Family
company: Avira Operations GmbH & Co. KG
description: Avira Driver for Security Enhancement
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: avipbb.sys (Avira Driver for Security Enhancement, Avira Operations GmbH & Co. KG).
Google query: Avira Operations GmbH & Co. KG KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

I have removed it and re installed it but it still throws me out. Any suggestions. Another free anti virus perhaps and if so which one.
I also have Trusteer Report which my bank puts on.

Regards Bob   

Title: Re: Error Report
Post by: Shane on August 04, 2014, 03:10:23 pm

I use Microsoft Security Essentials myself, Avast is a good one as well, I stopped using it because all the AV's seem to just keep getting more and more bloated.

Glad the tool helped you fine what was crashing the system :-)

Shane