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Tweaking.com Support & Help / Antivirus not working anymore after Tweaking repair
« on: November 22, 2018, 04:26:39 am »
Hello,
I am really stuck with this issue, I have asked the Microsoft live support to help me but none of them can.
I have scanned my computer windows 10 pro 64 bit with your Tweaking software and Malwarebyte + windows defender stopped working + the computer is not running as smooth as before it feels like it is pausing and then running again every 5 or 10 seconds.
I will try to be as precise a possible.
My machine details:
Windows 10 pro 64 bit
Intel core 2 quad cpu Q9550
6 gigs of ram
Version 1803
OS Build 17134.407
Issue:
When trying to start the windows antivirus from the bottom right icon, I get this message:
"Unexpected error. Sorry, we ran into a problem. Please try again.
When clicking on the icon and try to run the scan I get this message:
"Your IT administrator has limited access to some of the areas of this app and the item you tried to access is not available. Contact IT helpdesk for more information."
What the Windows support tried to do:
1)They looked into the GPO to see if the antivirus was turned off
2)Looked into the registry and checked the if the antivirus and spyware key were set to 0
https://answers.microsoft.com/en-us/protect/forum/all/windows-10-windows-defender-not-turning-on-no/6944db1d-35ec-4294-87fb-f9853fdcd30f
3)They forced removed Malwarebyte with a geek uninstall tool as the manual removal did not work.
They then asked me to burn a usb with the media tool and they have tried to repair the pc but it failed on version 1809, I have to revert windows back to 1803 as it seems that my bios is not compatible with the 1809.
From what I understand, your tweaking software has changed many permissions in my machine folders and it seems that now it cannot access certain areas of the system.
I am really stuck because I have been trying to fix this for 4 days, it is my home work computer and cannot continue working as the computer is not as smooth as before. Also a reset is not an option as I have hundreds of coding and music programming plugins installed and it took me 10 years to get everything working fine.
How to fix this please? Or have your software looking deeper into the permission issues? All was done in safe mode by the way.
Thank you.
I am really stuck with this issue, I have asked the Microsoft live support to help me but none of them can.
I have scanned my computer windows 10 pro 64 bit with your Tweaking software and Malwarebyte + windows defender stopped working + the computer is not running as smooth as before it feels like it is pausing and then running again every 5 or 10 seconds.
I will try to be as precise a possible.
My machine details:
Windows 10 pro 64 bit
Intel core 2 quad cpu Q9550
6 gigs of ram
Version 1803
OS Build 17134.407
Issue:
When trying to start the windows antivirus from the bottom right icon, I get this message:
"Unexpected error. Sorry, we ran into a problem. Please try again.
When clicking on the icon and try to run the scan I get this message:
"Your IT administrator has limited access to some of the areas of this app and the item you tried to access is not available. Contact IT helpdesk for more information."
What the Windows support tried to do:
1)They looked into the GPO to see if the antivirus was turned off
2)Looked into the registry and checked the if the antivirus and spyware key were set to 0
https://answers.microsoft.com/en-us/protect/forum/all/windows-10-windows-defender-not-turning-on-no/6944db1d-35ec-4294-87fb-f9853fdcd30f
3)They forced removed Malwarebyte with a geek uninstall tool as the manual removal did not work.
They then asked me to burn a usb with the media tool and they have tried to repair the pc but it failed on version 1809, I have to revert windows back to 1803 as it seems that my bios is not compatible with the 1809.
From what I understand, your tweaking software has changed many permissions in my machine folders and it seems that now it cannot access certain areas of the system.
I am really stuck because I have been trying to fix this for 4 days, it is my home work computer and cannot continue working as the computer is not as smooth as before. Also a reset is not an option as I have hundreds of coding and music programming plugins installed and it took me 10 years to get everything working fine.
How to fix this please? Or have your software looking deeper into the permission issues? All was done in safe mode by the way.
Thank you.