Messages

1

General Computer Support / Re: windows 10-15 minutes to start &shutdwn- Win icon and sortcuts stop working

« on: January 22, 2016, 11:40:17 pm »

Thanks guys.
Below is the results of the commands entered.  I copied and pasted from cmd.exe. and attached is the DISM log file which has warnings and errors stated.  (They mean little to me)
I followed all the directions starting form step 1 in Windows Repair v3.8.1, including Disk checking.  I also used Advanced System Care 9.1 to do complete checks including disk checks.  CHKDSK found 1 error and fixed.  I have been putting the computer to sleep instead of shutdown because turning it back on is fast and opening other programs seem to be normal.  I didn’t notice the hard drive light.
I found the administrator commands on MS website to let me use administrator functions.  Did I do this right?  I won’t shutdown or unplug (both a daily habit) until this is confirmed.   Below it says I need a password.  I didn’t put one in when loading Windows 10.
Here is the cmd.exe results:
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>dism /online /cleanup-image /checkhealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
No component store corruption detected.
The operation completed successfully.
C:\WINDOWS\system32>net user administrator
User name                    Administrator
Full Name
Comment                      Built-in account for administering the computer/domain
User's comment
Country/region code          000 (System Default)
Account active               No
Account expires              Never
Password last set            2015-09-10 12:16:37 PM
Password expires             Never
Password changeable          2015-09-10 12:16:37 PM
Password required            Yes
User may change password     Yes
Workstations allowed         All
Logon script
User profile
Home directory
Last logon                   2015-09-10 12:16:33 PM
Logon hours allowed          All
Local Group Memberships      *Administrators
Global Group memberships     *None
The command completed successfully.
C:\WINDOWS\system32>net user administrator /active:yes
The command completed successfully.
C:\WINDOWS\system32>net user guest /active:yes
The command completed successfully.
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.
C:\WINDOWS\system32>dism /online /cleanup-image /startcomponentcleanup
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[==========================100.0%==========================]
Error: 6800
The function attempted to use a name that is reserved for use by another transaction.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
C:\WINDOWS\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\WINDOWS\system32>
What's next? THanks again.
Paul

2

General Computer Support / Re: windows 10-15 minutes to start &shutdwn- Win icon and sortcuts stop working

« on: January 21, 2016, 10:25:34 pm »

With a little more digging I found out how to run as an administrator.  Typing the
"dism /online /cleanup-image /checkhealth" command again I got
“No component store corruption detected. 
The operation completed successfully”
What’s next?
Thanks again.

3

General Computer Support / Re: windows 10-15 minutes to start &shutdwn- Win icon and sortcuts stop working

« on: January 21, 2016, 09:46:41 pm »

I copied and pasted the first command into the run box “dism /online /cleanup-image /checkhealth”.  Nothing appeared on the screen for 10 minutes.  I then accessed the Internet and did some surfing.  30 minutes later it was still no response to the command.
Then I typed CMD and got a black box titled cmd.exe.  I copied the first line again and got
“Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.”
I searched the Internet to find out how to run this as an administrator.  The solution I got was to use the windows logo in the bottom left corner which doesn’t work on my computer.
What’s next?
Thanks again.

4

General Computer Support / windows 10-15 minutes to start &shutdwn- Win icon and sortcuts stop working

« on: January 21, 2016, 04:45:51 am »

My previous post "Re: Problem with Network Adapter or Access Point " was solved but the "it takes over 10 minutes to start up and shutdown the Asus computer" wasn't addressed.  It now takes over 15 minutes.  Now The Windows icon in the bottom left corner of the screen does not work.  Also, right clicking on the desktop to access  "display settings" or "personalize' gives me the message "This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel."  The problems are multiplying since the first time Windows Repair v3.8.1 and Driver Booster 3 (16 "extremely old drivers") was used.   I have followed all the instructions in Windows Repair v3.8.1 again to try to resolve these problems.  I have run CC Cleaner,  Advanced System Care 9.1, IObit Malware Fighter, Avast! scan and boot-scan and now Windows Repair v3.8.1.  Windows Repair v3.8.1 has been running in Safe Mode for over 6.5 hours and it still isn't finished.  I've been working on this almost exclusively for 2 days and on and off for a week.  It would have been faster and easier just to format the drive and start again.
What's next?
Thanks

5

General Computer Support / Re: Problem with Network Adapter or Access Point (Started by Paul)

« on: January 21, 2016, 03:59:43 am »

Hello Boggin.
Sorry for the late reply.  The ISP tech finally arrived and since then my connection problems are better, although not perfect.
Thanks for the help.
Paul

6

General Computer Support / Re: Problem with Network Adapter or Access Point (Started by Paul)

« on: January 10, 2016, 06:15:56 pm »

Thank you for the feedback.  The problems are not consistent.  I often get the message “one or more network protocols are missing on this computer”.  I got this message today on my 10 year old Canadian Toshiba.  Running the troubleshooter repaired the problem.  At the same time, on a small no-name computer I got the same message.  I restart the computer and ran the troubleshooter seven times without success.  Yesterday the small no-name computer worked fine.  (I call this computer LB)  All I did with that computer was check the weather and listen to streaming music.  There were no changes made to the computer.  I checked the DNS settings and they were the same as before.  As directed by ExpressVPN customer support. (156.154.70.1 and 156.154.71.1).  Still no Internet.
BTW: the other computers were purchased in China where I am temporarily staying.  I’m able to communicate with you through ExpressVPN. 
Back to the 5 year old Asus computer (Notebook X42JZ):  I checked for yellow alerts in the Device Manager.  There were none.  The ISP said there are problems with the Internet today, but I've had these problems for weeks.  I don’t think they will send someone to check out the modem /router combo.  Windows Network Diagnostics says to restart a router.  After that is done, I get “Problem with wires adapter or access point” “Detected”.  Now it is recognizing router’s name and it says “No Internet, Secured”.  Even though this computer (Toshiba) is connected to the Internet.  Just now, I decided to check the Internet Protocol Version 4 (TCP /IPv 4).  The preferred DNS server was changed to 10.11.0.1 and the alternate DNS server was blank.  This has happened several times before on each of the computers.  Once changed, it doesn't lock in.  I changed it again to “Obtain DNS server address automatically”.  I now have access to the Internet, but I know this is temporary.  Yesterday I tried restoring Asus to a previous restore point.  The restore points didn’t work.

I have to run the troubleshooter’s daily, upon startup, to access the Internet.  This did not happen before I loaded Windows 10.  I would like to find a solution to have them start normally instead of having to “reset the network adapter” using the troubleshooter, or change the DNS settings daily.  I did a clean install of Windows 10 hoping to speed up my computers because Windows hadn’t been reloaded for a long time.  I was happy with the performance for a few weeks.  It seems that installing the driver update software caused more problems than it solved.  I’ve been using a Revo Uninstaller or to uninstall programs and cleanup leftover files.
Thanks again. 
Paul.