Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: ha33y on June 09, 2019, 03:39:39 am
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I just purchased the ts5051 (not sure of the US alternative)
I am using PC win 7 x64
All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
I reinstall the drivers (updated from Canon). Same thing!!!
Something on my pc is blocking it. The scanner works but not the printer.
I have disabled windows firewall and malwarebytes......still the same.
I know the printer works as I installed it on my laptop and it's fine.
Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.
Also it won't let me 'ADD PRINTER' from the 'printer and devices' section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"
I tried all 3 methods to no avail. I have tried the initial install disk, updated drivers from Canon's website and it is the same.
It seems half of windows sees the printer but the other half doesn't...I am going crazy here.
When going to the printers and devices page and click on the printer's properties I get the same results (see pic 'pixma28.jpg' above) the printer will not install into the print spooler directory, there is nothing there (see pic 'pixma31.jpg') although the printer shows up everywhere else....
What on Earth could be causing windows to install everywhere except where it matters?
I must resolve this soon, please help.
UPDATE:
Just went over to my Laptop which also has win7 and checked the install of this printer. It works fine. Having checked the Spooler folder on that, it too is empty! how strange. So apparently it doesn't matter whether or not it is inside the print spooler folder, it should still work....hmmmm
Just a thought....I don't have Chrome installed on my Laptop, only Explorer, do you think maybe this printer has a problem with Chrome? can't see how or why, but, I ask because, when opening a page after install which takes me to a Canon website, all my plugins in Chrome crash. Dunno if this has a bearing or not, but just thought I would mention it.
This get stranger by the minute, I do hope some bright techie will be able to help me find the problem and eradicate it, I'm really losing hope
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I'm not familiar with USB run printers - my Epson printer is installed into the laptop.
Googling Unable to install printer operation could not be completed error 0x000003eb produces a number of links with suggested steps to fix this error, but from what you said, you have probably tried them all.
One way to check if it is something on a computer that is blocking something from working is to try it in Safe Mode with Networking, but my laptop doesn't see the installed printer in that mode, but running from an USB may be different for you.
An alternative to that mode is a clean boot and if that is successful, you can troubleshoot by adding items back and rebooting.
You say you have tried reinstalling the drivers but did you reinstall on top of the already installed drivers or completely uninstall the printer first and then try the installation ?
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Hi and thanks for your swift reply.
I have tried the Clean boot, safe install and everything else I can think of.
Yes I uninstalled and reinstalled tons of times.
There is something in windows that is either turned off or is blocking this install, even though it does install and the pc sees the printer........and at the same time, when trying to print, it says no printer installed!
I am dizzy with the conflict and need someone who has a more in-depth knowledge of windows to help me out here...Please....
Thanks again for your input.
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The only thing that could be turned off is the Print Spooler in services.msc, but I don't know if that would give the error code you are getting.
Does Event Viewer or reliability history have anything recorded ?
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Does Event Viewer or reliability history have anything recorded ?
where in particular in the event viewer should I look?
I attach a pic of the reliability history.
As for the print spooler, it doesn't turn off, it's still working all seems apparently normal only when I wanna print something I get 'no printer installed' ....so I can't understand what the heck is going on here....
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In Event Viewer you would click on Event Viewer (Local) in the left pane and when it has read the data, click on Error and then on View All Instances of this Event in the lower right pane then look for any date and time stamped errors that occurred when you have tried to print.
As the computer is reporting the printer working properly in Device Manager but also that the printer isn't installed, I'm not sure if anything will have been recorded, but worth a look.
I'm not sure if the Troubleshooter for Printer would find anything but go Start - Control Panel/All Control Panel Items and double click on Troubleshooting.
Click on View All and then on Printer with the printer switched and an attempt at printing.
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Thanks Tom,
errors were found apparently something to do with error loading plugin, this has never come up when installing except to say that 'printer installed'.... check out the pics and see if you can help me get around this please.
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I assume you are using a wireless connection between the laptop and printer but have to use USB for your desktop pc because it doesn't have wireless capability ?
If that is the case, you can share the wireless from your laptop to the desktop pc by on the laptop, go Start - type ncpa.cpl and press enter when it comes up.
Right click the wireless one and select Properties then under Sharing check the box to allow other network users... - OK then Ethernet connect the laptop to the pc and see if the printer works then.
I haven't been able to find any info on that CNMUIDF.DLL plug-in - perhaps Canon may be able to help now that you have ID'd the problem.
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No I don't use my Laptop, it's only for travelling or as a backup.
I just tried it on there to see if the problem was with the printer but since it worked fine, it's got me stumped.
If its a driver problem with this file not loading, why the heck does it load on my Laptop.....?
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I don't know why it should work on the laptop but not on the desktop but thought trying the same way of connecting using wireless on the desktop could resolve.
I don't know if it could be a power issue, but do you have USB ports on the rear of the desktop ?
These normally have a higher voltage than the side ones and sometimes using those ports can resolve problems.
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Hi and thanks,
I actually tried installing the printer under wireless rather than usb and it still failed.
I have tried every usb port on my system and it is the same.
This is the current response from Canon.
Thank you for your email, I’m sorry that you are still having problems with your printer install, I’m afraid that the error your system is showing is a fault with the operating system and we cannot offer support on this.
The print spooler is a system function, if it fails to load the required DLL’s then this is due to rights and permissions, anti-virus or other security issues or down to the operating system itself.
I would advise removing all canon printers and drivers, from the control panel enter administrivia tools, print management then print servers.
Remove all old and unrequired printers.
Ensure that all updates and patches are downloaded for the operating system then restart the computer.
Log in as an administrator then download and install the Canon drivers again, if the print spooler still fails then you may need to reinstall the operating system or contact Microsoft for further support.
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Needless to say I did all this as you are aware........damn! it's looking increasingly like im gonna have to bite the bullet and reformat.....I really didn't want to go down that road.
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That 0x5 error code is an Access Denied so you could try all of the uninstall/reinstall using the hidden admin account or creating another admin account should your profile have become corrupt.
To activate the hidden admin account, go Start - type cmd then right click on cmd and select Run as administer.
Enter net user administrator /active:yes then shutdown /r /t 00 to effect an immediate reboot.
You'll then see the admin icon with which you log in with.
To disable the hidden admin account after, enter net user administrator /active:no and reboot.
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Thank you, just tried that but again it's the same.....I was really hopeful this was going to work. Nice fresh desktop under the administrator but alas....same rubbish!
I am so frustrated.......got no hair left!!!
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I'll pass this onto my Support to see if he has any ideas as I'm also out of them for the moment.
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That's very kind of you, I do hope they can help to resolve this nightmare swiftly.
Thanks for all your help thus far, really appreciated.
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If you are considering a format then I assume you can reinstall Win 7 and have a valid retail product key - sometimes the OEM COA sticker won't do it, although you could change the product key to the sticker key prior to doing the format/clean install.
You may have the option to do that in Computer/Properties or press the Windows key and r together and type Slui 3 and press Enter where a window will pop up where you can enter the product key.
However, there is the option of a repair install that won't affect personal stuff or installed programs and this is done from within Windows.
Go Start - Computer - insert the install disk and double click on its drive which will start the process.
You will also need to enter a valid product during this process - for some reason though, this has failed to complete on my Toshiba Win 7 laptop.
It gets so far and then rolls back.
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Yep indeed, I tried that too and it went half way then said 'failed' and rolled back the whole thing.
we need to find out why permissions are not granted. Someone must have come across this before surely......
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I don't know if taking ownership of that CNMUIDF.DLL file would do it, but you could create a restore point after clicking on the blue Take Ownership Menu Hacks link near the bottom of this article.
https://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/
The location of that file is given in Event Viewer.
With this option added to the right click context menu, you could right click on that file and then on Take Ownership and see if that does it.
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Nice idea, tried it but alas same thing........someone doesn't want me to open this printer!
keep the deeper bright ideas coming....
did your support peeps have any other ideas?
Thanks
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I haven't heard back from him yet - he normally takes a few days to respond to my emails because he's generally busy.
It may be that somewhere in the path inside the Drivers folder is where the blockage may be.
Create another restore point and take ownership of the full Drivers folder to see if that makes any difference.
That may take a few minutes because of the size of the folder - I think I remember it being about 79MB when I once backed it up on my Win 7 laptop.
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I just uninstalled the printer again, should i install the drivers then take ownership of the compete folder?
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Nothing to lose, but create a restore point first.
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how about if i take control before installing? perhaps with me controlling it will install properly?
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Worth a try - do you have its installation saved on your computer ?
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i have the full install and the updated drivers too on my computer
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Good :)
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I just took ownership of the whole x64 bit driver folder and it disappeared off the face of the earth!
I haven't restarted as i fear i may not get back in.
Is that normal to happen?
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oh, i just clicked away from it and back in and its all there again... not sure what this ownership thing does
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I'm not sure what you mean but when you take ownership of anything it transfers ownership from the Trusted Installer to you as an administrator.
You wouldn't see any difference in whatever you have taken ownership of.
Are you going to reinstall now ?
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doing it as we speak
it takes a while because it always goes online and searches for Windows update....dont get that, all my previous printers install direct from disk.
I wonder if that is a factor?
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Not necessarily - it may be programmed to look for updated drivers and that may be the way in future you will get updates.
I've only ever had experience of installing an old Canon printer once and that was Plug n' Play without any manual installation needed.
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That's how it should be, I should be able to plug this in and it should install from Windows. Even the setup says so, and I have tried that too. It does install windows drivers and then gives me the same stupid error.
Anyhow lets see if taking control has made a difference......
it's just finished and.........
device driver was NOT successfully installed.......this is getting worse.
Why does it need null driver 1, null driver 2 and so many other drivers...its one for the printer and one for the scanner, thats it....
and yet it wants several for the printer and all the rest...here... im sending you a screenshot....
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Can you click on that blue link to see what it reports.
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nothing really, just opens a windows help file for making sure im connected to the internet etc...
i have tried several times, i cant get past this window now it wont install at all.
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must be a manual way to install the drivers on the disk without accessing the internet surely???
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Can you check Event Viewer to see if it reports anything different to the Event ID 808 or the details ?
Just seen your last post - disconnect from the Internet if you have all of the drivers you need, but check Event Viewer.
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here is the html
anything there you can see?
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whats this 'not package aware' business?
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I don't know but it's producing the same 0x800705b3 error - does it give the same Event ID 808 under the General tab ?
If it's having problems downloading the driver from Windows Update then perhaps running the System Update Readiness Tool (SURT) may resolve.
For Win 7 x64 this is about a 550MB download - https://www.microsoft.com/en-gb/download/details.aspx?id=20858
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dont know where the 'general' tab is?
i just downloaded the file you suggested and will instigate it tomorrow, i'm whacked now. going to bed, its midnight here.
thanks for your help Tom I really appreciate it buddy.
I do hope we resolve this fairly soon (before I blow my brains out) :-)
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In Event Viewer the General tab is to the left of the Details tab you clicked on for your pic.
Yes, I'll be going to roost shortly myself as it's almost 11.45pm here in the UK - where are you ?
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nope dont see it, (see pic)...
Im in UK too in Chelmsford.
I thought you were somewhere in US or something.
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In the pic that you posted with the details, look at the top and you will see General and Details but from where you are now, just click on Error as you did before and let me know if it just reports the same Event ID 808.
I'm in Co Durham.
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looks like error is 215
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Can you click on it to see what it says in the pane below ?
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here ya go
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Run SURT tomorrow to see if that resolves.
I'm not sure if that resets the updates components but copying and pasting these cmds to an admin cmd prompt will where they will auto run except perhaps for the last one where you will need to press enter.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
I'd Googled Event ID 215 which seems to point to a Point and Print error which involves making changes to the registry regarding Package aware which I'm not sure about.
Anyway, I'm off to roost now.
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Morning Tom,
tried the SURT update and no difference.
The first time i plugged in the printer after the update, i got a BSOD, after that it tries to update but always comes up with 'DEVICE DRIVER WAS NOT SUCCESSFULLY INSTALLED
in Devices, it says, no driver is installed.
im going out of my mind here....
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You aren't the only one :)
Are you still getting the Event ID 215 or has it changed to something else ?
Can you download the applicable drivers direct from Canon to manually install them ?
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yep....same 215
Just downloaded and installing the latest driver (again) from Canon and and I write it gives me the error FAILED!
My system has been shutting down a lot since all this along with BSOD
I attach a pic of the error, maybe that may shed some light?
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I think I'm gonna have to bite the bullet and reformat reinstall
I can't afford to spend any more time on this.
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Event ID 41 is where the machine hasn't shutdown properly, probably because of the BSOD.
BlueScreenView can give more details but I'll ask satrow to have a look at this where he'll probably want you to post the minidump file.
https://www.nirsoft.net/utils/blue_screen_view.html
Read through the article to check if your machine is configured to create minidump files.
BSODs are usually caused by drivers and it may be the latest drivers from Canon which are the cause.
Does Canon have any earlier drivers you could try ?
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0x00000126 NETIO_INVALID_POOL_CALLER.
Looks like there's something interfering with the networking stack (as the install routine tries to setup the printer's TCP/IP port?). If this is correct and the 126 BSOD is consistent, it's likely to be firewall/security drivers, maybe torrenting software, possibly something more malicious.
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So how could that be fixed when the drivers are being downloaded from Canon ?
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We need to see what drivers are loading that tie into networking.
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Well Tom, I bit the bullet and reformatted and reinstalled win 7 and it works!
now battling to reinstall all my software...
You have been nothing short of spectacular in your willingness to try and help me, I truly appreciate all your help.
If i get any other probs i will come back to you (if I may)
thanks buddy, you are a star!
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A bit drastic I suppose but at least you now have things as they should be, although it would have been educational to find what had been causing all of the trouble.
You're welcome any time.
Thanks also to satrow for his contribution.
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I know Tom, it was very drastic especially since I didn't want to do this but I really can't waste any more time on this
Of course than you to everyone who tried to help, I really appreciate it.
My original disk is original Win 7 so its now downloading service pack 1....I do hope it behaves itself after the updates....
....i am holding my breath.......
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Well that's another story :) - but at least you have two methods of fixing Windows Update in a link to SURT and those cmds to reset the update components.
On the odd occasion when I factory reset my Win 7 laptop, I used to leave Windows Updates to last and run them overnight because there were over 1GB of them even without SP1.
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As you appear to have a valid Win 7 retail key, should you need to reinstall in future or need to boot up with the install disk, you can download a Win 7 SP1 ISO after entering your product key at https://www.microsoft.com/en-gb/software-download/windows7 and then use https://www.microsoft.com/en-us/download/details.aspx?id=56485 to create either a bootable DVD or USB.
You would need a SP1 install disk should you ever need to repair install or boot up with it to repair your computer.