Messages

9176

General Computer Support / Re: Computer "boots" without video

« on: January 03, 2015, 03:44:24 pm »

I think I would wait and see how they perform with a new motherboard as the older of the two could still be serviceable, as the newer one was exhibiting the same symptoms and could have been related to the condition of the MB.

If you've found any defective components on the MB and you are handy with a soldering iron, then a repair could be possible.

9177

General Computer Support / Re: Audio error: the endpoint is a duplicate

« on: January 03, 2015, 06:16:53 am »

It's possible that reinstalling the Audio drivers either from the computer support or vendor site could reinstate those files, depending upon what they were.

What does a sfc /scannow run in the Command Prompt (Admin) report ?

If it reports that it is unable to repair some files, run the command Dism /Online /Cleanup-Image /RestoreHealth and then run the sfc /scannow command again to see what it reports then or if either fix the audio.

9178

General Computer Support / Re: Computer "boots" without video

« on: January 03, 2015, 05:55:11 am »

Thanks Boggin, looks like I'm on the hunt for a replacement motherboard his PC, and considering the type (HP Pavilion Slimline), I don't think it will be easy to find or install.

ebay seem to have a few but you may need to Google for the exact model http://www.ebay.com/bhp/hp-pavilion-slimline-motherboard

Came across this 2 year old article which if applies, could explain why the board has gone down http://www.computerworld.com/article/2505019/windows-pcs/hp-reports--higher-than-expected--failures-of-some-desktop-pc-motherboards.html

9179

General Computer Support / Re: Repairing Windows that will not boot.

« on: January 03, 2015, 05:42:03 am »

As Shane's aim is to share knowledge and as long as it's legit, I shouldn't think there would be any objection - but it sounds like a nifty fix considering you are repairing a Vista machine with XP, albeit modified.

9180

General Computer Support / Re: Internet Explorer ver. 11 stops working (solved)

« on: January 03, 2015, 02:25:30 am »

Glad that worked out for you and thanks for the update.

The fact that it worked okay in Safe Mode would suggest it was something on your computer that was causing the conflict, but I'll have to reinstall Anvi to refresh my memory of its settings.

9181

General Computer Support / Re: Computer "boots" without video

« on: January 03, 2015, 02:20:20 am »

If both PSUs get hot really fast then that would suggest a high resistance somewhere.

Open the computer up and look for capacitor cans with swollen tops or any other sign of overheating on the resistors etc.

9182

General Computer Support / Re: undo treak

« on: January 03, 2015, 02:15:52 am »

I was recently involved in helping someone with a BIOS reset and removing one plug reset the password and plugging that onto another reset the BIOS, so it really depends on what machine is being used, but the service manual for the machine will have details for that - although I have a link somewhere for bypassing Toshiba passwords.

The quandary is whether I will be assisting an offender or not by supplying this info as this machine has an unknown provenance.

The techsupport forum won't entertain any requests for password bypass because of that and the Mods will close the thread.

9183

General Computer Support / Re: Internet Explorer ver. 11 stops working

« on: January 02, 2015, 03:28:02 pm »

The first thing to try if you haven't already, is your restore points prior to this and had you downloaded anything immediately before ?

I assume you will have reset IE to defaults but have you also gone into Tools - Internet options - Connections - LAN settings and ensured that the Proxy server box is unchecked and just the top one is ?

Have you tried running IE as an administrator ?

Have you tried turning IE 11 off and then on after a reboot in Programs and Features/Turn Windows features on or off ?

It's best to have another browser installed before you do this.

Do you have any problems when using another browser ?

Do you get the same problem when booted up into Safe Mode with Networking ?

If not then see if you get the same problem with a clean boot http://support.microsoft.com/kb/929135/en-gb

If it doesn't occur in Safe Mode with Networking but does occur in a clean boot then that would point to your AV program - else one of your Startup items or non MS services.

Anvi Browser Repair Tool can be an effective tool to resolve browser problems. http://download.cnet.com/Anvi-Browser-Repair-Tool/3000-18512_4-75835298.html

You can view what it will reset by clicking on the relevant icon in the left pane, but I just leave it at default settings although I have to reinstate my TalkTalk home page afterwards.

If the problem occurs in other browsers as well then open a command prompt as an admin by going Start > type cmd.exe > right click on cmd and select Run as administrator > accept the UAC and enter -

netsh winsock reset catalog

ipconfig /flushdns

ipconfig /registerdns

exit

Then reboot.

If it still isn't resolved after that then run a sfc /scannow command from an admin command prompt and see what that reports.

I would also expect to see something recorded in Event Viewer.

9184

General Computer Support / Re: Repairing Windows that will not boot.

« on: January 02, 2015, 02:55:54 pm »

Actually, I was wondering how you managed to do that when you weren't able to boot up the computer.

9185

General Computer Support / Re: Repairing Windows that will not boot.

« on: January 02, 2015, 09:35:42 am »

Glad you were able to sort it and thanks for the update.

I take it Paragon wasn't any use ?

9186

General Computer Support / Re: Audio error: the endpoint is a duplicate

« on: January 02, 2015, 08:52:34 am »

I've heard of AVG thinking the audio files and others were a virus and quarantined them to the vault which caused this sort of error - which AV program are you running ?

9187

General Computer Support / Re: Windows Programs no longer work

« on: January 02, 2015, 08:37:34 am »

While you haven't said which version of Windows you are using, does anything work when you boot up into Safe Mode with Networking ?

9188

General Computer Support / Re: Repairing Windows that will not boot.

« on: January 01, 2015, 03:46:22 pm »

Yes, it is my understanding that WR is only designed to run within Windows because of the pre-requisites prior to running it, which you would be unable to do when the machine isn't bootable.

9189

General Computer Support / Re: Computer "boots" without video

« on: January 01, 2015, 03:44:09 pm »

Is there a VGA port that you can plug the monitor into ?

9190

General Computer Support / Re: Repairing Windows that will not boot.

« on: January 01, 2015, 09:28:41 am »

That's known as cross posting which some forums frown upon.

I'm not familiar with Acer eRecovery Management but I suspect that entails either a reinstall or factory reset, but you would need to be able to boot up into Safe Mode to execute the inbuilt factory reset whereas you could boot up with OEM recovery disks which would do the same thing.

An alternative to that is to create a Paragon Rescue disk which has some tools that may be able to get you back in.

It has it's own burner so you just need a DVD and it will e-mail you a free product key - don't know why that's a requirement, but it is - or was.

Have a read through the User Manual to get the best out of it. http://www.paragon-software.com/home/rk-free/download.html

9191

General Computer Support / Re: Computer "boots" without video

« on: January 01, 2015, 07:50:40 am »

Can you get into the BIOS to see if the HDD is recognized or will the machine boot up into the BIOS with the HDD removed - some machines can and cannot do this.

In the BIOS you may have an option to enable VGA but see if this tutorial helps http://pcsupport.about.com/od/operatingsystems/ss/windows-7-new-install-part-1.htm

9192

General Computer Support / Re: Repairing Windows that will not boot.

« on: January 01, 2015, 07:41:35 am »

As far as I know, WR only runs from within Windows and isn't available as a bootable version.

You haven't said the make and model of the computer but here are a couple of guides to troubleshooting.

http://www.dell.com/support/article/us/en/19/SLN85632/en

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00899280

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01443371

9193

General Computer Support / Re: problem still there ?

« on: January 01, 2015, 03:56:38 am »

You are still getting sfc errors after a chkdsk /r with 116KB reported in bad sectors, but to confirm your HDD is on the way out download Seatools for DOS and use ImgBurn to create a bootable disk.

If it fails in either the Short or Long test then it's well on the way to being shot.

http://www.seagate.com/gb/en/support/downloads/item/seatools-dos-master/

http://www.seagate.com/files/staticfiles/support/downloads/seatools/seatools-dos-guide.pdf

http://filehippo.com/download_imgburn

9194

General Computer Support / Re: undo treak

« on: December 31, 2014, 02:15:45 am »

Sometimes the password can be reset without the need of entering the old one.

Normally advice on how to do this isn't given as we have no way of knowing the provenance of this machine - it could be stolen.

If Shane authorises it, we can do this by PM but I would prefer Shane to advise you.

9195

General Computer Support / Re: problem still there ?

« on: December 30, 2014, 01:08:26 am »

I'm not sure which file/folder you mean.

On my Toshiba laptop the recovery partition is in Drive D: where there are multiple files including a Setup Application which automates the whole process just as a driver installation is.

What you have in C: is unlikely to be related to the Recovery process as when using the OEM Recovery disks, you are booting up outside of Windows and when using the factory reset option in the computer, you need to boot up into the Advanced Boot options to select Repair your Computer which also takes you outside of Windows after the required reboot for it to effect.

This is because you can't repair/replace files while they are in use and is why a chkdsk /f or /r has to dismount the volume first before it can do its thing.

9196

General Computer Support / Re: problem still there ?

« on: December 29, 2014, 05:49:34 am »

Hi,
                Very interesting thread. Got to know more about those keys and all. But laptops are not sold with the dvd as Boggins rightly pointed out. The recovery partition is there, but how to use it to repair or kind of reset is very tough in laptops. Normally they have programs of recovery in their website. Recovery disc and how to create those discs and how to run are written in their website usually.
                    Hi boggins , the recovery disc, could it be opened normally to view and do some execution or could only be accessed thro initial boot screens in laptop?
                           

The OEM Recovery disks (usually made up from 2) are bootable and will factory reset the computer when used.

I suppose you could open them in Windows but doubt that you could extract anything as you can with an install disk.

If you have a Recovery partition on your computer, open it up and you will see the same files as you will have on the disks.

9197

General Computer Support / Re: problem still there ?

« on: December 29, 2014, 04:06:17 am »

Laptops these days tend to have a Recovery partition so don't come with install disks.

As any new laptop is likely to come win Win 8.1 these days unless you can root out one with Win 7, I only know of one 8.1 ISO download and that is for Win 8.1 Pro with a choice of 32 or 64 bit.

Not sure if MS provide ISOs for other 8.1 versions.

Also on a laptop there is provision for creating a one-off set of OEM disks which will be a copy of the Recovery partition.

9198

General Computer Support / Re: problem still there ?

« on: December 28, 2014, 07:39:33 am »

Yes, MagicJellyBean is another program - it's just that I've gotten used to using Belarc, but as you have your keys then there's no need to download Belarc - although it's more than just a key finder.

How many machines is your Pro licence for and have you ran MagicJellyBean on all of the machines ?

The x86 and x64 relate to 32 bit and 64 bit respectively as the ISO download page points out at the top of the ISO download links.

9199

General Computer Support / Re: problem still there ?

« on: December 28, 2014, 06:00:18 am »

Generally speaking, it's one key - one machine unless you are using a Corporate or multiuser key.

The other exception is with OEM machines.

Where you have the same make of machine with the same OS version you'll find they have the same vendor generic key and Belarc Advisor will display this for you. http://www.belarc.com/free_download.html

Running this program on each of any OEM machine will show you which generic key you can use for each machine should you want to do either a Clean or Repair install.

With OEM machines the COA sticker doesn't always work when reinstalling with an ISO, but it's worth making a note of the COA sticker keys because the label can become worn and make a note also of the vendor 25 alphanumeric character generic keys.

Without going back through your thread, I'm not sure if I've linked the source of a Win 7 SP1 ISO or the tool to create a bootable USB/DVD.

You can download/Save the appropriate ISO from http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821 and use http://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool to create a bootable USB/DVD.

9200

General Computer Support / Re: windows 8.1 Pro - 0x0000142 errors

« on: December 27, 2014, 09:28:22 am »

Are you using the affected computer now ?

If it isn't sufficiently serviceable to download a Win 8.1 Pro ISO and burn it to either an USB or DVD, then you will need to access one.

Check to see if you are using 32 or 64 bit then Save the appropriate ISO from http://getintopc.com/softwares/operating-systems/windows-8-1-download/ and then you can use http://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool to create a bootable USB or DVD.

This program was originally for Win 7 but works for Win 8/8.1

Hopefully you will be able to use the Reset option with this.

When you say you had reinstalled your AMD drivers, was that an update or from scratch ?

If it was just an update then you can go into Device Manager/Display adapters - right click on your AMD - select Properties and under the Driver tab select the Rollback option.

This could undo the damage and save you from having to do the Reset.

Don't forget that you'll need to back up any personal stuff before performing the Reset, although you could try the Refresh option first.