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General Computer Support / Ransomware picture question

« on: February 06, 2016, 08:19:09 am »

Good evening everyone!

Just wanted to say I love this community, I usually find all my answers here.

I have a new issue. I have a customers computer who has ransom ware.
As always I usually back everything up scan the backup using VM using windows defender, norton, and bitdefender (different vm's)
everything looked good. I did not check the files, doing this all the time i thought everything was as always fixed.

I re imaged the computer- and started moving the files back onto the computer- it stated two hours to transfer but noticed it was done after about 5 minutes.... so i looked and saw that it stopped for no reason. i decided to try to just move the pictures. and same thing happened i looked at the pictures and noticed that none of them would open, and that there was instructions to un encrypt the files. (all in spanish btw --weird)

scans do not find anything unless i am moving the files --windows defender just says malware and deletes it
tdskiller found only one thing i forgot it already sorry.... but still can not view pictures...
running malware byte root kit cleaner now...
and will run combo fix.

the customer is a mother in college and needs the computer for schooling so i am trying to get this done so she is not behind.
i could give her the computer without her backs ups....which is like 40 gbs worth ... but i would feel like a shit bag.... and would not charge her which would suck too lol.

so any help would be appreciated.
if i figure any thing out i will update.

V/R
Rizo

2

General Computer Support / New windows 7 install will not update (multiple computers)

« on: January 18, 2016, 01:50:04 am »

Good evening guys.
This really has nothing to do with the amazing windows repair tool. After all else fails I come here and ask in desperation.
I am in the military, and help out my battle buddies by fixing the PCs to save them money.
lately I have tried clean installs for a couple PCs to clean them up with windows 7 to try to upgrade to 10.

Though recently when I install windows 7 I can not get updates to work (currently working on 3 computers doing the dame), which before upgrade to windows 10 you need the updates.
When i run updates it just sits searching for updates.
I have:
Made sure time and date are correct.
Made sure windows updates service is running.
Manually downloaded windows update program.
Ran windows repair wizard.
Set sleep mode off.
Turned off Windows update, Reboot, Turned on, Reboot, attempted.
Attempted to just upgrade to windows 10.

I will attempt any suggestions.
I usually try to figure things out myself.... but i just started college and have spent even less time with my family lately so I am hoping someone can help me fix this so i can catch up on other things.

V/R
Rizo

3

Tweaking.com Support & Help / Is there Taxes on upgrading to PRO?

« on: January 03, 2016, 02:42:07 pm »

Good evening

I went to upgrade windows repair to pro, which the link sayed was $19.95. and at checkout it says $25.62.
I feel dumb asking this lol but I wanted to verify before I continued.

V/R