Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: sfeinbe on October 11, 2014, 05:30:17 pm
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I have an HP DM1-4010us entertainment laptop that I bought used recently. It came with Windows 7 64 bit. I installed Windows XP pro sp3 32 bit on a second partition to dual boot. The ethernet NIC works perfectly in Windows 7, but not in Windows XP. The attached is screenshot of the problem that the network diagnostic scan showed in XP. The address 192.168.8.1 is that of the router. I'd appreciate any help. This is one of the oddest problems I've ever encountered!
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You may need to download the XP driver for when you boot into that partition http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
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You may need to download the XP driver for when you boot into that partition http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
Drivers installed from that page before I posted.
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Does Wireless work in XP ?
While there are other services to check should you have no Internet in XP, go Start - Run - type services.msc and check that Wired AutoConfig is showing as Manual and Started.
To start it, click on it and you should have a Start button top left.
If it fails to start, right click on it and select Properties - Dependencies and check those are started.
You will find RPC in Services and the NDIS Usermode you will find in Device Manager/View/Show hidden devices/Non-Plug and Play Drivers.
That and other services could have a yellow alert next to them - also check Network adapters to see if you have a yellow alert next to the Ethernet adapter.
Right clicking on that and selecting Properties will show its status under the General tab.
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The wireless adapter works fine and is what I'm using.
Wired AutoConfig is set properly.
Looked for the dependencies in Device Manager and they have no yellow marks. The only one that does under Non-Plug and Play Drivers is the serial port. Which makes sense as there is no serial port.
No yellow alert next to the ethernet adapter (first thing I sought during troubleshooting). Under Device Status it shows as This device is working properly. No it isn't!
I can post links to screenshots if you need them.
The above were good suggestions, by the way, and I appreciate it even if no joy yet.
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Does it work in Safe Mode with Networking ?
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I'm going to have to go but if it works in Safe Mode with Networking then perform a clean boot to see if it still works.
If it doesn't, that would point to a 3rd party AV program.
Check to see if it's DHCP enabled.
There are a couple of ways you can do this - one is to open a command prompt and enter ipconfig /all - you can copy & paste its output if you want, and the other method is to open Network and Sharing Center - Change adapter settings - right click on the Ethernet and select Properties - (TCP/IPv4) - Properties and that the top radio button is checked for auto IP address and that the bottom one is also set for auto DNS or that the settings are the same for your Wireless adapter.
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You're certainly on to something! Restarted in safe mode with networking. Wired auto config didn't start. Got an error 1068 message. Then I realized that I didn't really give a proper test in regular mode because I forced a start through Anvir taskmanager! So I restarted Windows normally, making sure that the wireless adapter was turned off and the ethernet cable plugged in. Wired auto config didn't start! It also didn't throw an error 1068 error when I forced a start.
I then found this "Answer" with a google search:
http://tinyurl.com/6dk73jt
I edited the registry, after first carefully backing it up with ERUNT, as described in the Answer. It did nothing. Rolled the registry back with ERUNT.
So wired auto config won't start with an ethernet cable plugged in and connected to a router. Not in normal or safe mode with networking. A forced start causes a 1068 error message in safe mode, but not in normal mode. And the "Answer" I discovered (admittedly for a later version of Windows) didn't work for XP.
I checked to see if it's DHCP enabled and it is. The dependencies you mentioned still didn't show up in device manager as a problem.
However, there's no question that you're on the right track and I very much appreciate it! This may even partially explain another problem with an audio device made by the same manufacturer RealTek. I keep thinking it's drivers (I used MANY to no avail), but it may be related to this problem in some way. At least I hope the solution solves both problems.
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Wired AutoConfig may not auto start when the Ethernet cable is use if a certain condition doesn't apply for your machine.
Click on Wired AutoConfig and you will see the condition that would apply.
Those registry tweaks are for Wireless and not wired - WLAN is for your wireless.
Did the error 1068 apply to the wireless or Ethernet ?
Audio isn't loaded in Safe Mode, so that would eliminate that as a conflict - but what is the audio problem you are having - did you download the correct driver for XP ?
Sometimes audio drivers are OEM modified so you will need to see if HP have any XP drivers for your audio chip if you're having problems with that in XP.
I don't think a chkdsk /f would do anything but you could run the command chkdsk without any parameters from the command prompt which is a read-only mode, but will tell you if anything is corrupt and if there are any bad sectors on the HDD.
If you disable the Wireless adapter in Device Manager, reboot with it wired then check Event Viewer, you should have an accurate time stamp if it has recorded an error for the LAN and may give more info.
When you run ipconfig /all in XP with it wired, is it assigned it with a 192.168.8.# IP address ?
While XP is no longer MS supported, can you download Belarc Advisor and that will tell you if you have any Windows Updates missing - it will also check your LAN connection.
http://www.belarc.com/free_download.html
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I have ran into this before once or twice, and it was a realtek that was doing it to me lol.
It was a motherboard with the realtek nic on it, installed the drivers and I noticed the connection speed on it was showing only 10 MB instead of the 100 the nic was suppose to handle.
I thought it was a bad network card but it worked find when I installed windows 7, but in xp the network was going crazy. Turns out it was the drivers. I had to use the drivers off the mother board cd (Or from there site) any newer ones and it would break in XP. Not sure if it was a firmware problem with that nic or what because I never had a problem like that with realtek.
I dont see in the first post where you download the xp drivers, did you grab them from the mfg website or did they not have it so you had to go with the direct realtek ones?
Shane
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Your post reminded me of something else to try, Shane - Duplex settings.
Right click on the LAN adapter in Device Manager and select Properties.
Under the Advanced tab click on Speed & Duplex and try the 1000Mbps Full and Half Duplex if set to Auto Negotiation.
You could also try the 100Mbps settings even though you have a Gigabit chip fitted and if your router doesn't support Gigabit speeds.
Shane, the 2nd post confirms the XP driver download.
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Shane: what you describe is very close to my situation, almost identical. HP doesn't have drivers for XP on this computer. I've had to look all over for device drivers. Some were provided by Microsoft during an update. I can't even remember now where I got the drivers for the NIC, but I'm fairly certain it was from the link given in Boggin's first post. As for the audio, I've tried so many drivers I can't count them anymore, including one from Microsoft included in an update. None have worked.
My next steps will probably be Boggin's. Or I may just restore the partition to a much earlier (just a few days ago) state and see what happens if I try to install the audio and NIC. Since I have all the drivers for everything else (even though it was VERY difficult to install some of them), I could restore all the other devices easier than trying to fix these two.
A word of caution: if anyone else wants to do the same for this laptop beware of any site claiming to have a collection of drivers for XP that work for this computer. They lie. One or two *may* work. Most won't. Worse, most are just trying to get you to download their driver software or install garbage-ware onto your computer during the install process. I avoided all the attempted garbage-ware installs, but only just.
I'll be back with an update later.
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It is this reason why I made my hardware identify program.
http://www.tweaking.com/content/page/tweaking_com_hardware_identify.html
I would get windows 8 machines that a customer wants windows 7 put on. I go to get the drivers and of course they dont list ANY windows 7 drivers or older. BUT all the mfg hardware is still the same as the newer models. I just needed a way to find them and match them up. So i made this program.
It can at least show you any other names the network card id shows and that could help you trace some down. If you can get me the laptop make and model and get me the hardware IDs from my program for the nic and sound then I can use those to find a older model HP that had that same hardware and has the proper xp drivers listed :-)
In cases like this the trick is to find a different HP model with the same hardware. :wink:
Shane
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That's a handy program Shane, I would normally have to go into the Properties/Details/Hardware Ids or msinfo32 for the VEN & DEV Nos.
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So would I, and I got annoyed with it, so I wrote something lol
And since I made it easy for users to submit their hardware to me the database int he program gets updated every week :-)
Shane
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I hit the Update button and it highlighted an ATA Channel - does that mean that needs updating ?
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Partial update:
-Changing speeds for NIC: no change
-As you can see by the attached screenshot, error 1068 applied to the wired NIC.
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Check the event viewer and see if it says what other service failed to start.
I hit the Update button and it highlighted an ATA Channel - does that mean that needs updating ?
If you mean in the hardware program, you click update database and a box will open where you can update it. :wink:
Shane
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No, it was an Update button bottom right - it may just have been where the cursor landed - have used the database update but mine were just for some Toshiba bits & pieces.
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Check the event viewer and see if it says what other service failed to start.
I checked under "system" in the event viewer and found two errors, both related to this: hpdskflt
I don't think that's causing the issues. I also rolled back xp to a very early install before most updates and device drives. I installed ONLY the audio and NIC. Same problems as I have now with one difference: the volume control speaker appears and all audio functions under control panel appear to be working...except that it isn't and the device has a yellow exclamation mark in device manager.
NIC: wired auto config still doesn't start.
Note that I DID update four things from Microsoft. One was the NIC and one was the audio device. There was an HP update as well, which I think is related to hpdskflt. I can't remember the fourth, but I don't think it was an issue.
Other notes:
-ran chkdsk: all ok
-ipconfig: gave ip address of 192.168.8.103
If you can get me the laptop make and model and get me the hardware IDs from my program for the nic and sound then I can use those to find a older model HP that had that same hardware and has the proper xp drivers listed :-)
In cases like this the trick is to find a different HP model with the same hardware.
Good idea! It's an HP DM1-4010us Entertainment PC. The attached is a screenshot from the BIOS setup.
From your program:
Realtek PCIe GBE Family Controller,Realtek Semiconductor Corp.,(0) OK,Net,5.786.504.2011,PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C&REV_06|PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C|PCI\VEN_10EC&DEV_8168&CC_020000|PCI\VEN_10EC&DEV_8168&CC_0200
Microsoft UAA Bus Driver for High Definition Audio,Microsoft,(0) OK,System,5.10.0.5010,PCI\VEN_1002&DEV_1314&SUBSYS_3387103C&REV_00|PCI\VEN_1002&DEV_1314&SUBSYS_3387103C|PCI\VEN_1002&DEV_1314&CC_040300|PCI\VEN_1002&DEV_1314&CC_0403
Microsoft UAA Bus Driver for High Definition Audio,Microsoft,(0) OK,System,5.10.0.5010,PCI\VEN_1002&DEV_4383&SUBSYS_3387103C&REV_40|PCI\VEN_1002&DEV_4383&SUBSYS_3387103C|PCI\VEN_1002&DEV_4383&CC_040300|PCI\VEN_1002&DEV_4383&CC_0403
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Ok I did find this, someone with the same model, using XP and there is a known bug in the bios with the xp drivers that is causing the problem
I also have this issue with a Realtek network adapter on a laptop which has a fresh copy of "Windows XP Professional SP3" installed, the network adapter is "Realtek PCIe GBE Family Controller (Onboard)" with the following technical details "PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C&REV_06\4&319 7A3B3&0&00A9", I have successfully installed and tested both Realtek driver versions 5.810.1218.2012 and 5.806.1026.2012.
The problem is that when a network cable is plugged into the laptop the "Hardware Interrupts and DPCs" CPU usage goes very high and the network is not accessible.
What version driver do you have installed right now?
Shane
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Tried both minutes ago. Neither worked even though they were later driver versions than the one I had installed. Wired auto config never started.
Slight update: I unplugged then plugged in the ethernet cable. CPU usage didn't spike significantly at all.
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Just to cover all bases, did you check to see if there was a bios update for the system yet?
The driver version for it here
http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
is 5.826
But I wonder if you need a older driver to do the trick. I have a folder full of the older drivers that I use in my automated installs of XP, it has the older realtek drivers, I could yank them out and post them for you, then you can try to manually add each driver and have the network card use it and see how it does.
Oh one more thing, go to the service that keeps failing, go to the properties of it and go to the tab that shows what it depends on and let me know what they are.
Shane
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He's already done that for the Wired AutoConfig in Posts 3 & 4.
While it is default set to Manual it doesn't auto start when the wire is plugged which I think is when a condition isn't met.
I don't know how to attach a snip in this forum, but if you click on the Wired AutoConfig service, it's function is described in the top left pane.
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Shane, I originally used the 5.826 drivers from the latest link you gave me. Which means I was wrong, I wasn't originally using older drivers than the two mentioned in that guy's post you quoted. I was using NEWER drivers. His, however, even though older, didn't work.
I tried several drivers, but maybe an older set, older even than Realtek driver versions 5.810.1218.2012 and 5.806.1026.2012 might work. I don't know, but I'm willing to try it. Still haven't succeeded on the sound drivers at all yet.
The attached is what I get about the wired auto config and the dependencies.
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Wonder if it's worth changing the Wired AutoConfig to Automatic and Starting it ?
It would mean it will be on all of the time - if it works, but will only be effective when you wire up.
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Can't remember if I tried that (getting lost in all the stuff I've tried), but I did force start it. Didn't help.
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I noticed a few minutes ago that my desktop computer, always connected via ethernet cable to router, doesn't start wired auto config, yet it always works! I just turned on the ailing laptop to do some comparison and discovered that it connects via ethernet cable, but very slowly as the attached screenshot shows. I'm now using driver version 5.810.1218.2012 for the wired NIC.
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Are you using the same Ethernet cable for the laptop as you are for the desktop and is the download speed on the desktop as it should be ?
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Are you using the same Ethernet cable for the laptop as you are for the desktop and is the download speed on the desktop as it should be ?
No, not the same cable. However, remember that when I boot the laptop into Windows 7, the speed is excellent on the same cable. The desktop speed is also excellent.
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An aside. I found working drivers for the audio!! For anyone else going crazy after trying well over a dozen drivers for XP 32 bit, they came from this link:
http://www.driversguru.com/hardwareid-HDAUDIO---FUNC_01-_-VEN_111D-_-DEV_76D9-_-SUBSYS_103C3387
scroll down page to:
IDT_HD_Audio_6469_xp_win7_win8.zip
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The attached screenshot is from a Realtek diagnostic.
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Shane wrote:
But I wonder if you need a older driver to do the trick. I have a folder full of the older drivers that I use in my automated installs of XP, it has the older realtek drivers, I could yank them out and post them for you, then you can try to manually add each driver and have the network card use it and see how it does.
I've tried so many drivers by now... Yes, please post them. It took me countless tries for the audio, but it finally worked. Unless you have a better idea...I hope!
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It's possible the IRQ error could be causing the MAC Loopback error, although I've never come across it and not sure if it's just peculiar to XP - but go Start - Run - type msinfo32 - press enter - expand Hardware Resources/IRQ and that will show the status of each and which are sharing.
There's also Problem Devices when you expand Components you could check out.
Edit - I've found out roughly what the Phy and MAC Loopback are.
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See attached for NIC IRQ. The problem devices were just two that didn't have drivers installed yet, but I have them and they worked.
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So does that mean Ethernet speed is okay now ?
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How is it working now? Just curious if I still need to grab those older drivers for you.
Shane
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The problem remains. I've managed to find working drivers for everything else. When the sound actually came on, it was almost an epiphany!!
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Can you run that Realtek Diagnostic tool again and check to see if anything else is in Event Viewer ?
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Same as before. See screenshots.
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You could uninstall the LAN driver in Device Manager, leaving the software box unchecked then Action/Scan for hardware changes or reboot and let Windows install one of its WHQL drivers.
Are the USB Host Controllers the only items that the GBE is sharing with ?
AMD's graphics drivers deal with those and as you will only have Win 7's, as far as I know for the HD 6320 - wondering if it's worth using the auto detect in XP as they could be the cause of the conflict, although you could try uninstalling them in Device Manager to see if that has any effect on the LAN speeds. http://www.amd.com/en-us/markets/game/downloads
A reboot or Action/Scan for hardware changes will reinstate them but create a restore point first as a belt & braces.
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You could uninstall the LAN driver in Device Manager, leaving the software box unchecked then Action/Scan for hardware changes or reboot and let Windows install one of its WHQL drivers.
Did that. Windows just reinstalled a Realtek driver.
Are the USB Host Controllers the only items that the GBE is sharing with ?
Yes, just as you saw in the screenshot.
AMD's graphics drivers deal with those and as you will only have Win 7's, as far as I know for the HD 6320 - wondering if it's worth using the auto detect in XP as they could be the cause of the conflict, although you could try uninstalling them in Device Manager to see if that has any effect on the LAN speeds. http://www.amd.com/en-us/markets/game/downloads
I've been playing around with an XP partition restored from a backup that had no device drivers installed, except for the hard drive. I did that to isolate both the sound and wired NIC device drivers from all other device drivers. I only installed video drivers today, so they weren't a factor up till now.
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This isn't getting any easier :smiley:
Try uninstalling the USB Host Controllers then - something is causing the IRQ.
With a desktop a simple solution would be to move the NIC to a different slot, but with a laptop, the LAN is built into the motherboard.
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I did as you suggested. No difference. Yes, it isn't getting any easier. Except that at least I've discovered that I can use a work-around with a USB to ethernet adapter.
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In the bios, is there a plug and play setting? And if so it is set to enabled?
In most bios there is a irq plug and play option where you can set it to yes to allow windows to control the irqs. Of course this is on normal motherboards for system I build, I dont normally see that option on store built machines, but worth a look.
Shane
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Unfortunately this laptop's BIOS settings are very few and limited. I can't do as you suggested. It has frustrated me when I first attempted to install XP. Would've been much easier if I could've tweaked the storage controller settings, then installed drivers afterwards for the advanced settings.
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Not sure if possible, but if you are able to still load up windows 7 you can check the irq settings it has set for the network and compare them to the xp side. I dont remember if you had windows 7 on another drive or on dual boot or not installed at all any more.
If you dont have it installed another trick would be to download the ubuntu live cd, you can run ubuntu off the cd (Or usb thumb drive) and see if the network works fine for it, if it does then you can check the irq settings there as well.
Shane
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Screenshot attached from 7. Can't make much sense out of it.
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Hi,
Shane, I think the problem is only in the driver update. Normally those previous versions drivers were supplied as cds and there would be some update which one would forget to update. Then these drivers became obselete, as is the system os, and therefore most companies would not give supporting drivers for the same product. Windows 7 auto detects the drivers from the connections and also from window updates.
The solution would be be look in to the other drives, where there is usually a back of all the software supplied with the laptop. I would advise you look out for a similar laptop in xp configurations and then copy the drivers from their folder to your computer and activate it by installing the exe files from those folders. Normally i find some numerical exes as drivers stored in other drives in xp system of the laptop.
It seems that the thread owner first installed the windows 7 and then xp without supported software cds of the xp.
Update: Please see this link also
http://support.microsoft.com/kb/870702
If it is mother board drivers, it is best to go to their site or alternate sites and download the ethernet drivers
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It seems that the thread owner first installed the windows 7 and then xp without supported software cds of the xp.
Windows 7 came with the computer. I added XP to dual boot.
I would advise you look out for a similar laptop in xp configurations and then copy the drivers from their folder to your computer and activate it by installing the exe files from those folders.
Yes, that would be the solution. As I've found out through searching all over and on the HP laptop support forum it would be MY laptop from which others would get drivers for XP! I will be posting all the drivers I've found on the HP support forum. I already started.
Update: Please see this link also
http://support.microsoft.com/kb/870702
That link says
How to troubleshoot wireless network connections in Windows XP Service Pack 2
This is not a wireless connection nor is it sp2. It's sp3.
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Hi,
Did you try this link. HP has not given support to their products with some old products.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-57856-1&cc=us&dlc=en&lang=en&lc=en&os=228&product=3651452
Update:
Try this link
http://www.hp-drivers-download.com/download/hp/sp56998.exe.html
Download this driver to your computer and then right click select properties and select compatible tab and then select Windows xp system, instead of win 7, to give the compatibility and then close.Then right click the same exe and then choose Run as administrator. I think that this will fix your problem
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Try this link
http://www.hp-drivers-download.com/download/hp/sp56998.exe.html
Download this driver to your computer and then right click select properties and select compatible tab and then select Windows xp system, instead of win 7, to give the compatibility and then close.Then right click the same exe and then choose Run as administrator. I think that this will fix your problem
I've been to that site before. You download DriverNavigator_Setup.exe from that site and that link.
Are you saying that I download a driver meant for Windows 7, go into my Windows 7 partition, give XP compatibility, then it will turn a Windows 7 driver into a Windows XP driver?
This is the first time I've heard of that.
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Hi, I meant , when you are in xp platform
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Hi, I meant , when you are in xp platform
So let me get this straight. I download Windows 7 drivers, go into compatibility mode while in XP, and choose what? Compatibility mode in XP has ONLY the following choices:
-windows 95
-Windows 98 / ME
-Windows NT 4.0 (service pack 5)
-Windows 2000
I don't understand how a Windows 7 driver will work in Windows XP while attempting to use any of those compatibility modes available.
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Well this thread has been going on for over 4 pages now. We know the network card is good since it works fine in windows 7.
I will be in my office working on an update to the windows repair, so if you happen to be on when I am I can teamviewer in to the xp side and see what i can find. I could even then also transfer over the older drivers I use and see how they do. Since wireless works on it I should be able to connect. Otherwise I have a feeling this thread will go on for a while, and sometimes, me being able to get my hand son it will allow something to pop up and stick out that I might notice and we can find the answer. Dont know if I will find the answer but process of elimination usually does the trick :-)
Shane
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I wish I'd been on a little earlier! It's 4:11pm eastern (daylight savings) time now. Your idea of using teamviewer is excellent! I really appreciate your interest and apologize for taking up so much forum space and your time. I also appreciate the fact that you didn't arrogantly decide that I'm a moron for wanting XP to work on the laptop. I've received that kind of disdain elsewhere in the form of the question, "Why do you want to use an obsolete OS?" I finally had to answer with the only answer that would quiet them: personal preference.
I guess I've become too fixated on the problem. It's really annoying since I've been able to get all the other devices working. At least I'll be able to post all the drivers I've on the HP forum for anyone else doing a Google search. I've discovered Mediafire can be useful for this. I'll post a link here also, if you like, for all the drivers. After I reload XP from backup (at a much earlier install point), reinstall the drivers, make sure everything works again...except for the ethernet adapter of course.
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Im in Oregon so only 1:24 pm for me.
I didnt question why you had XP because I fix computers all the time iwth XP and some users have to stay with XP because of older software or something else. The OS works, so what do I care if someone wants to stay on it? I dont use XP any more no, BUT I do have xp loaded up in vmware and is where I do all my programming in old school VB6. So I use XP daily myself :-)
Im online if you want me to take a look, send me an email, shane at tweaking.com
Shane
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Wish I could, (really!) but I have to leave for an appointment in a few minutes.
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OK, just hit me up when you are back, going to be pulling a late night working on an update for WR, so lets just play it by ear :-)
Shane
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Hi, Shane,
The thread owner is trying to get internet connection with the xp mode. I have read his thread in the HP fourm, which so much eluding solutions were given by an expert in HP. Normally the laptop model he owns only support Windows 7. There was an article in this regard by HP. But Normally changing the compatibility may work in some cases where there are no restrictions in the program itself. I use so many programs which is not supported by Window7, but changing the compatibility to windows xp, some programs and drivers are working for me and I do feel that you could easiy fix in your team viewer process.
I happen to see the thread, when i tried to find a solution to his problem. I tried to download the drivers particular to his product on my computer, where there is no xp in select your computer OS. It only list in Win 7 and 8. Thank you, Shane