Hi. I have Windows 7 64-bit OEM pc. I have to be logged in as administrator to do any restore to factory, so I have only ran as administraror and have done several restores back to factory already. Early this year I started having difficulty with the locked folders and ran this program then and then just undid everything it tried to help with because I was unsure of what I was doing. Because this pc is shipped with a named brand anti-virus protector, and my ignorance of programming, I do not know what changes to expect when I switch to another anti-virus protector. Also I do not understand the sharing settings. We have a Vista pc oem brand as well. On the last restore I did this year, I noticed that the pc did not do a complete factory restore as it should have, and I replaced my old anti-virus protector right away, as the subscription was up and I did not appreciate the newer version. put a new anti-virus protector on and stopped getting updates.. I have ran Windows Repair (All in One) v2.0 for all users and now v.2.01 for current user, maybe I am just using the program incorrectly, but I still see a lock on my user folder, with an Unknown S-1-5-21-147188519-3030526752-2390625592-1000 Also I have not been able to wake up my computer from sleep most of the year. I noticed this error tonight from my restore date: Microsoft-Windows-RestartManager -.... cannot be restarted - Application SID does not match Conductor SID.. I never thought to look for it before. Maybe an incompatibilty with anti virus protectors or something else. I removed the new anti-virus protector.. and am hoping for a change with this program.. Please advice where to go from here. Sorry for the inconvience, I am quite new to forums, and do not know much about computers. Thanks. ................................................... Tweeking.com forum login: http://www.tweaking.com/forums/index.php?action=register Forum lilywu@linuxmail.org Lily qwerty Kalachakra1001q .................................................... Hi. When the computer is in sleep mode, the power button stays blinking, pushing it in does nothing except turning the machine off. As for clicking the mouse or hitting the enter button on the keyboard both will turn the power button solid blue but that is all, the screen stays black. The only way to have it go online after it goes to sleep is to turn the surge protector on and off, then the computer will beep and ..cycle..? and the screen will come back on. Please advise. Also, 1. In the remove temp files log there are entries of "..\AppData\Local\Temp\~DF1D507E6F811C786D.TMP The process cannot access the file because it is being used by another process." At first I thought it was malwarbyes but it is off my pc for two days now, is that part of the Tweaking program? - As things are at a stand still with my system, ..please advise what to do with the 1. folder/files "found.000" with "dir0000.chk" that is very large 2. Recovery folder 3. Very large RegBackup foler. 4. the users default folder had a lock on it tonight as well as my own and I found behind some new bookmarks I added all had "Account Unknown: {s-1-5-80-2375682873-768044350-3534595160-1005545032- 5. I also tried beta repairs tonight.Could not find the exact log. Had Windows Backup Troubleshooting Options (Error Code: 0x80070005) I tried the answer here: "http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/backup-error-code-0x80070005/1ab5a681-0c88-4b98-a2c5-635d42fc314d" Will let you all know the results. Thanks qwery ...................................................................................... I checked out the registry under HKEY_CURRENT_USERs\Default\Control Panel\Keyboard InitialKeyboardIndicators 2147483648 KeyboardDelay 1 (http://www.thewindowsclub.com/numlock-startup-windows-7-8) I checked out the registry under HKEY_USERS - Control Panel -Keyboard InitialKeyboardDelay -1 .................................................................................................... Beta Repairs In the Unhidden_Files-Notepad I found a part there that says: 1 - C:\System Volume Information\SystemRestore\FRStaging\Program Files (x86)\InstallShield Installation Information 1 - C:\System Volume Information\SystemRestore\FRStaging\Program Files (x86)\Skype\desktop.ini 1 - C:\System Volume Information\SystemRestore\FRStaging\Users\lotus\AppData\Local\Microsoft\Windows\Burn\Burn 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\PublisherPolicy.tme 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\pubpol42.dat 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\pubpol45.dat 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\NativeImages_v2.0.50727_32\index2fb.dat 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\NativeImages_v2.0.50727_64\index358.dat 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\NativeImages_v2.0.50727_64\index359.dat 1 - C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\NativeImages_v4.0.30319_32\index1a5.dat The Beta program was using the word "FRStaging" last night, so I thought it might be related. Also I noticed right after exiting the beta page, last night, and going back to repairs, starting repairs, that there were two Tweaking.com Windows Repair (All in One) windows open and two compand prompts. There was one with the top of the screen with red writing on it..that I kept seeing when doing the repairs, and another command prompt with like a white notepad in it. I exited the Tweaking.com Windows Repair (All in One) that was just sitting there on the first page like it was ready to start, and the command promt with the red letters on it, and let it go from there. ............................................................................ I tried backup again today and the following happened. Windows Backup failed to when trying to read from the shadow copy on one of the volumes being backed up. Please check in the logs for any relevent errors Error Code (0X81000037) There were a lot off errors, like The print spooler failed to load a plugin-in module jnwmon.dll error code 0x7e, Windows could not load print processor JournalPrint because EnumDatatypes failed. Error code 126. Module: jnwppr.dl. Please obtain and install a new version of the driver from the manufacturer (if available), and bad block errors, Reset to device, \Device\RaidPort0, was issued and The Shadow copies of volumne C: were aborted because of an IO failure on volume C: and last one was "The server {E10F63A-F1AE-4ADC-AA9D 2FE65525666E} did not register with the DCOM within the required timeout.} I do not know what this has to do with backup but I did a search for jnwppr.dl and there are 5 in winsxs. I do not know if these are significant but may help someone. Shane!! What next please? Thanks qwerty ............................................................................. Means chkdsk found corrupted files on the drive and tried to recover them. Would be a very good idea to do a bad sector check on the hard drive, open a cmd.exe window and put in chkdsk c: /f /r It will say the drive is in use and do you want to to do it at next boot, say yes and then reboot. The chkdsk will take a long time so go have some coffee, Then in the event viewer after it is done you can find the results. If you have any bad sectors you need to get a new hard drive. ............................................................ Sorry Shane. I was about to add this to the end of the my last post and I seen you had posted already. The last error was "The server {E10F63A-F1AE-4ADC-AA9D 2FE65525666E} did not register with the DCOM within the required timeout.} I do not know what this has to do with backup but I did a search for jnwppr.dl and there are 5 in winsxs. A. Regarding drivers, with an OEM machine, I see at the OEM website there is an updated AMD chipset driver but the older one would have to be uninstall first correct..the factory one? Also I see some NVIDIA Drivers...Q: Is there some sort of code about not mixing NVIDIA drivers with AMD drivers? 1. I will do the chkdsk asap. There are 226 Security Cataloge files in there! Wow! 2. Recovery folder Under is a folder called 8b0b6dbf-2910-11e3-80c4-9ace8ab4133c under that is: boot.sdi and Winre.wim ... that would not have anything to do with my partition would it??? 3. RegBackup C:\ 1:58 GB 13 folders inside. Want to upload to you a copy of the last Log_Vss.txt just to make sure everything is okay. Will respost again after chkdsk is done. Thanks. qwerty .................................................................... 23/10/2013 OK do this trick, in my Windows Repair tool have it do the check disk check. It will save the results to a log file and we can see if any bad sectors have found Shane .................................................................. 3:04 PM 24/10/2013 Hi Shane. Here are most of the event logs, starting from the one I sent you, and what folllowed. There are many many other ACEEventLogSource events, too many to include, so I only included a few, and they keep repeating themselves after all these. I know I am clueless about computers and don't really fit right with the forum people, if you want to through the towel in that's okay. Can I delete the dir0000.chk folder and it's 226 contents safely and then delete the RegBackups too? Please advice what to do with the Recovery folder with the boot.sdi Winre.wim. (I also noticed the Index had the a recovery folder in it too..which is strange. I tried removing it from there but it will not budge.) Maybe there is still hope of a restore to factory?? Please advise qwerty "Please see attached event logs from last night and strange pic from index". ............................................................................................................ From Shane: OK looks like a repair install would be the best thing to do SO here is what you need, first you need a Windows 7 cd with SP1 on it, you can grab an iso here https://sites.google.com/site/linuxlablibrary/windows-iso ISO is a cd image. You can use a free program imgburn to burn the iso image to a dvd. http://www.imgburn.com/ Now you have a Windows 7 dvd Now for the repair install, which isnt hard to do and keeps your files and programs, just follow this guide. http://www.sevenforums.com/tutorials/3413-repair-install.html Shane ................................................................ .............................................................. 1. Grab your video card drivers from ati site instead so you have the newest version. 2. Install the ati drivers first, depending on the motherboard the sm bus and the USB are all ati as if the ati doesnt install them you can grab them from the Mfg website. In fact use ATI's auto detect tool, should make it easier for you http://support.amd.com/en-us/download/auto-detect-tool 3. Those settings are fine, for me I never have my system go to sleep and I shut it down every night, but it is up to every user how they want to do it. 4. Yes you can delete them. 5. IE will get updated with Windows updates Shane ............................................................. Hello Shane. I made it!! That was a little tough on the nerves!! At the end it said "Setup has detected that the .NET Framework Version 4 needs to be repaired. Do not turn off your computer..so that goes on a bit then Windows Update comes a long and wants to install .. and it installs....and finally the Frameworks says to restart...finished. No more after that. Had to uninstall my 1. ATI Catalist Install Manager 2. ATI Catalist Control Center and there was only one ATI anything in the add and remove programs, control panel..that it was my OEM Driver "AMD Chipset Generic Driver". I am guessing I just go to the OEM site and download latest driver..? Please advie. 2. Under Device Manger it shows I am missing three drivers Other Devices: ..(code 28) 1 - SM Bus Controller and 2 - two Universal Serial Bus (USB) Controllers. Also shows I have two mice... locations 1 and 4 and 1 keyboard location 1. All alllowed to wake up the computer. Do I uninstall the mouse at location 1? I am guessing the Bus ..drivers are related to the ATI device? Please advice. 3. I reset the power options back to defaults. My setting is Balanced, Turn off the display 10 minutes, put the computer to sleep 30 minutes. When I press the power button - shut down. When I press the sleep button -sleep. Q: For a desktop windows 7 64-bit what is the "normal" setting so that the mouse and keyboard wake the monitor and pc..? 4. I am about to do the clean up.. then update. Also there is still 226 security cataloge files in dir0000.chk can I delete them? 5. I will wait for your reply on what to do next with most everything above. It is very strange to be on Internet Explorer 8. ........................................................................ Hi Shane. 1. The ATI auto detect tool keep crashing (Could not connect to the server: Could not parse error.) Downloaded the one from MFG "ATI -Catalist Install Manager' which turns out to be the same one I had previously. (The driver versions inside is what I get a little confused about) See pic. 2. All the updates went better than normal! 3. Also the monitor still will not wake up with mouse or keyboard. (I think the power setting "balanced" is the same as when we first bought the computer so we never thought to change it to anything else.) If there is a simplier way to set it to make it work, please advice. (We never had any problems like this with Vista). 4. I took bios pics please see attached. Maybe something is off when it should be on...? 5. I ran Speccy Portable, from my flashdrive and have a good reading, and have one complete Speccy from before I started having any monitor waking up problems, if you would want do a comparision let me know. 6. Still have a lock on my user folder! The only thing that comes to mind regarding that is the last AV I had. Something Willy2 said in his last post to me had me thinking to run the removal tool again, (actually ran it about 6 times minimum) just before the big repair.Attaching a copy of the last result. Please advise where to go from here. Thanks qwerty ..........................................................................................................................................